Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | `>`

!We can't find that ZIP Code. Try again.

Remove a linked account from your user ID

Learn how to unlink an individual account when you manage multiple accounts with one ID.


Backup your account info

We suggest you download any account info you’d like to keep prior to removing the account. Learn how to:

Remove a linked account

  1. Go to your myAT&T Profile. Sign in, if asked.
  2. Scroll to My Linked accounts.
  3. Choose Remove this account for the account you want to unlink. If you try to remove a canceled account with a balance due, we’ll ask you to make a payment.
  4. Select one of these, if asked:
  • A secondary user to replace you as the primary user
  • No one
  1. Choose a new primary contact account, if asked.
  2. Follow the directions to remove the account from your ID.
FYI: There are certain types of accounts you can’t remove. These include:
  • Suspended accounts
  • Combined accounts (multiple services on the same account number)—if you have primary online access. 
  • U-verse® TV or AT&T Internet accounts, if you have primary online access

Did you get the help you needed?

Great! We're so glad we could help.


We're sorry that didn't solve your issue.


Thanks for your feedback!

Community forums

Have questions about your Home phone service? Explore our community forums for answers.