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AT&T emergency and disaster FAQ

We can help you stay connected before, during, and after an emergency or disaster, like hurricanes, fires, or severe weather.

Quick answer
FREQUENTLY ASKED QUESTIONS
What should I do if my residential AT&T services go out due to a disaster? What should I do if my residential AT&T services go out due to a disaster?
How can I prepare for severe weather? How can I prepare for severe weather?
What are some ways I can pay my AT&T bill if I can't get online? What are some ways I can pay my AT&T bill if I can't get online?
Where can I find details and updates about a specific disaster affecting me? Where can I find details and updates about a specific disaster affecting me?
My power is out, can I still watch DIRECTV? My power is out, can I still watch DIRECTV?
My power is out, can I still watch U-verse TV? My power is out, can I still watch U-verse TV?
When will I see your team working on my street after a disaster? When will I see your team working on my street after a disaster?
Why are my wireless speeds slower during a disaster or emergency? Why are my wireless speeds slower during a disaster or emergency?
What causes delays in restoring my service during or after a disaster? What causes delays in restoring my service during or after a disaster?


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