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Landline home phone
Get info on operator and directory assistance exemption
If you have a disability and traditional home phone service, you may qualify for an operator and directory assistance exemption.
Apply for assistance
We know that local directory and operator assistance can be helpful. We’re happy to:
Give you an exemption for local directory assistance calls.
Waive the operator surcharge on operator-assisted calls.
To find out if you qualify and apply, download the application.
Operator Assistance and Local Directory Assistance (English PDF, 122KB)
Operator Assistance and Local Directory Assistance (Spanish PDF, 151KB)
To get more info or to order forms by mail, call the AT&T Disability and Aging Center. Our hours are 9 a.m. to 9:15 p.m. ET Monday through Friday and 11 a.m. to 8 p.m. ET Saturday.
Last updated: January 13, 2023
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