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Get info on operator and directory assistance exemption

If you have a disability and home phone service, you may qualify for an operator and director assistance exemption.

DETAILED INFO

Apply for assistance

We know that local directory and operator assistance can be helpful. We’re happy to:
  • Give you an exemption for local directory assistance calls.
  • Waive the operator surcharge on operator-assisted calls.
To find out if you qualify and apply, download the application.
To get more info or to order forms by mail, call the AT&T Disability and Aging Center. Our hours are 9 a.m. to 9:15 p.m. ET Monday through Friday and 11 a.m. to 8 p.m. ET Saturday.
  • Voice calls: 800.772.3140
  • TTY calls: 800.651.5111

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Community forums

Have questions about your Home phone service? Explore our community forums for answers.

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