Proof of occupancy FAQ

Our records show someone else has service at the same address where you’re requesting service. If we set up new service, it will disconnect the existing service. So, we need your proof of occupancy or the existing customer to disconnect their service.

We accept these documents as proof of occupancy: Heads up: Make sure you black out any personal information on your documentation, such as an account number, driver’s license number, birth date or Social Security Number.

Make sure your proof of occupancy has your name and requested service address on it and that it’s dated within the last 30 days. Then, scan and email it to: AT&T Address Validation.

Heads up: We don’t accept proof of occupancy documents sent by fax or mail.

Once we receive a valid proof of occupancy, the Order Management Center will review the details. Once they resolve the issue, we’ll call or email you confirming the new due date.