Get help with AT&T OneConnect

Enjoy both wireless and internet service from AT&T with one flat-rate subscription.

OneConnect details

AT&T OneConnect¹ gives you AT&T Wireless^SM and internet services on a subscription-based plan. This means you can choose the best plan to fit your needs at a set monthly price with taxes and fees included.

To get a plan, you must be at an eligible AT&T fiber home internet address. Then you can bring unlocked, eSIM-compatible devices for your wireless service. Want to transfer your number from your current provider? No problem, we can help with that.

FYI: If you also have an active AT&T Wireless account, you’re eligible if your device is paid off, unlocked, and you’re willing to change your phone number. Otherwise, you’re not eligible for this service right now.

Ready to get started?

Go to att.com/oneconnect.
Enter your address to confirm fiber home internet availability.
Choose your plan.
- Individual: 1 phone and up to 3 tablets or watches with up to 1 Gig fiber home internet
- Duo: Up to 2 phones and 6 tablets or watches with up to 1 Gig fiber home internet
- Family: Up to 10 phones and 10 tablets or wearables with up to 1 Gig fiber home internet
Enter your credit or debit card. We’ll use this for your automatic monthly payments.
Follow the prompts to create your account and set up your services.

Important: Make sure you choose the right plan. You can’t change it after you activate your service, at this time.

What you get

Wireless: Includes unlimited talk, text, and data on your phone and tablets or watches in the United States

Activation: Bring your own unlocked, eSIM-compatible phone
Mobile security: AT&T ActiveArmor® mobile security
Features: Voicemail, AT&T NumberSync®

Fiber: Up to 1 Gig fiber home internet service that includes a Wi-Fi® gateway and up to two Smart Wi-Fi extenders

Installation: Self-setup or professional installation (depending on location)
Internet security: AT&T ActiveArmor internet security
Internet backup: Requires the AT&T Smart Home Manager^SM app

See all important details

Register your account

Check the email AT&T sent to the address on your order. Select the registration link to start the process. This is the same link found on the thank you page.

Activate your wireless phone

When you turn on your phone, you’ll be prompted to activate your eSIM. Don’t see anything? Go to att.com/activations/activatewireless and follow the prompts.

If you run into an error, wait a few minutes and try again. If it still doesn’t work, select chat, when available.

Set up your fiber home internet

When you’re all set with your wireless, schedule your internet installation or set up your activation, so your account is fully set up.

Setting it up on your own? Download the Smart Home Manager app or scan the QR code on the box when you get it. Get detailed steps
Having us install it? Get appointment updates at att.com/checkmyorder. Have your order details handy.

FYI: If you don’t install your internet, you’ll still be charged the full monthly rate of your selected plan.

Account

Go to your account overview to manage your wireless and internet accounts.

Payments

Your payment center shows your payment history and AutoPay details. You can change your payment method if needed. If AT&T can’t process your credit or debit card, we’ll notify you three times and try processing your payment up to six times. If payment still doesn’t go through, we’ll cancel your services.

FYI: Your 30-day subscription period begins when you activate your phone.

Profile

Go to your account profile to manage your settings, permissions, privacy settings, and more. You can also define who can manage your AT&T account online.

Usage

Go to your Usage center to check your wireless and internet usage. You can also review a detailed log or run a filter to get more info.

Cancel service

You can only cancel your fiber and wireless online.¹

Go to the orders page.
Select Continue to sign in and enter your ID and password.
Find and select your OneConnect order.
Select Cancel my order or Cancel my service. If you already activated your service, it’ll stay active through the end of your subscription period.

FYI: Drop off your equipment at a UPS store. Be sure to have your order number handy. Get detailed info

See all important details

FREQUENTLY ASKED QUESTIONS

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Last updated: March 31, 2026

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