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A parent’s guide](https://www.att.com/blog/what-age-should-a-kid-get-a-phone/) ### Technology - [10 benefits of AI](https://www.att.com/blog/10-benefits-of-ai/) - [Internet vs. Wi-Fi: Are they different?](https://www.att.com/blog/internet-vs-wi-fi-are-they-different/) - [What is cloud storage?](https://www.att.com/blog/what-is-cloud-storage/) - [Download vs upload speed](https://www.att.com/blog/download-speed-vs-upload-speed/) [__Backed by the AT&T Guarantee®__ \ Learn more](https://www.att.com/why-att/guarantee/) - Support ## Support - [Bill & account](#) - [Wireless](#) - [Internet](#) - [Home phone](#) Quick actions [View all support](https://www.att.com/support/) [Go to my account](https://www.att.com/acctmgmt/overview) [Payment center](https://www.att.com/acctmgmt/mypaymentcenter) [Billing center](https://www.att.com/acctmgmt/billing/mybillingcenter) ### Bill & payments - [Understand your bill](https://www.att.com/support/my-account/understand-your-bill/) - [Find out why your bill changed](https://www.att.com/support/article/my-account/KM1051879/) - [Set up and manage AutoPay](https://www.att.com/acctmgmt/mypaymentcenter?intent=MANAGEAUTOPAY) - [View device installments](https://www.att.com/acctmgmt/payment/installmentplandetails) - [Pay without signing in](https://www.att.com/acctmgmt/fastpmt/fastpay) ### Account - [Change or reset password](https://www.att.com/support/article/my-account/KM1008941/) - [Add or remove accounts](https://www.att.com/support/article/my-account/KM1008925/) - [Move internet service](https://www.att.com/help/moving/) - [View my orders and claims](https://www.att.com/orders/history) - [More account help](https://www.att.com/support/my-account/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Quick actions [Manage my wireless service](https://www.att.com/acctmgmt/mywireless) [Track my order](https://www.att.com/orders/history) [Add AT&T International Day Pass](https://www.att.com/acctmgmt/signin?intent=DEEPLINK&soc=IRRLHDF&level=CAT&source=ILC242589969&wtExtndSource=Megamenu) ### My device - [Check my usage](https://www.att.com/acctmgmt/usage/mysummary) - [Manage add-ons](https://www.att.com/acctmgmt/wireless/manage-addon) - [Change my plan](https://www.att.com/acctmgmt/mywireless/manageplan/) - [Add a line](https://www.att.com/buy/postpaid/?wlsfi=AL) - [Check upgrade eligibility](https://www.att.com/buy/postpaid/?wlsfi=up) - [Activate a wireless device](https://www.att.com/support/how-to/wireless/get-started/) ### Device options - [Manage eSIM](https://www.att.com/acctmgmt/wireless/manage-esim) - [Suspend wireless service](https://www.att.com/acctmgmt/wireless/suspend) - [Transfer a number to AT&T](https://www.att.com/acctmgmt/wireless/transfer-number) - [Change phone number](https://www.att.com/acctmgmt/wireless/change-number) - [Unlock a device](https://www.att.com/acctmgmt/wireless/device-unlock) ### Wireless help - [Check for outages](https://www.att.com/outages/) - [Use device hotspot](https://www.att.com/support/article/wireless/KM1009376/) - [Device protection & warranty](https://www.att.com/support/device-protection-warranty/) - [More wireless help](https://www.att.com/support/wireless/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Quick actions [Manage my internet service](https://www.att.com/acctmgmt/myinternet) [Track my order](https://www.att.com/orders/history) [Get help moving](https://www.att.com/help/moving/) ### Equipment - [Restart a gateway](https://www.att.com/support/article/internet/KM1010361/) - [Find Wi-Fi info](https://www.att.com/support/article/internet/KM1203150/) - [Run internet speed test](https://www.att.com/support/speedtest/) - [Set up Internet Air](https://www.att.com/support/article/internet/KM1489093/) ### Troubleshooting - [Check for outages](https://www.att.com/outages/) - [Manage appointments](https://www.att.com/orders/history) - [Optimize connection](https://www.att.com/support/how-to/optimize-your-connection/) - [More internet help](https://www.att.com/support/internet/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) ### Home phone - [AT&T Phone](https://www.att.com/home-phone/) - [AT&T Phone – Advanced](https://www.att.com/home-phone/phone-advanced/) [__America’s best guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Search site Search or chat Your cart is empty Let's get shopping! [Explore bundles](https://www.att.com/bundles) [Shop phones](https://www.att.com/buy/phones) [Sign in](https://www.att.com/acctmgmt/signin?final_url=https%3A%2F%2Fwww.att.com%2Fsupport%2Farticle%2Fmy-account%2F000120571%2F) [Create an account](https://www.att.com/acctmgmt/wam/registration/manual/landing) [Forgot user ID?](https://identity.att.com/identity-ui/fid/lander?trid=9806a0fd32a18ad2ce22ba62b72f0d6f8631e5e1&Return_URL=https%3A%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Dnx%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3DH0ihL2qQ&Cancel_URL=https%3A%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Dnx%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3DH0ihL2qQ&lang=en-us) * * * [Make a payment](https://www.att.com/acctmgmt/payment/makepayment) [Pay without signing in](https://www.att.com/acctmgmt/fastpmt/fastpay) [Go to my prepaid account](https://www.paygonline.com/websc/loginPage.html) ## Welcome back! 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[Sign out](https://www.att.com/acctmgmt/logout?kmsi=n) [Switch user](https://www.att.com/acctmgmt/logout?kmsi=y&target_url=https%3A%2F%2Fwww.att.com%2Facctmgmt%2Flogin) ### Account overview - [Check my notifications](#) - [Go to my account](https://www.att.com/acctmgmt/overview) - [Update my profile](https://www.att.com/acctmgmt/myprofile/overview) - [View my orders & claims](https://www.att.com/orders/history) - [Go to my prepaid account](https://www.paygonline.com/websc/loginPage.html) ### Bill & payments - [Make a payment](https://www.att.com/acctmgmt/payment/makepayment) - [See my bill](https://www.att.com/acctmgmt/billing/mybillingcenter) ### Quick actions - [&More Benefits](https://andmorebenefits.att.com/) - [My favorites](https://www.att.com/myfavorites/) - [Privacy choices](https://www.att.com/acctmgmt/myprofile/overview?flow=privacy-choices) Search or chat [](https://www.att.com) ## Shop - [Plans & services](#) - [Devices & accessories](#) ## Deals - [New & featured](#) - [Customer discounts](#) - [View all deals](https://www.att.com/deals/) ## AT&T Difference - [Our competitive edge](#) - [Our sponsorships](#) - [Our blog](#) ## Support - [Bill & account](#) - [Wireless](#) - [Internet](#) - [Home phone](#) - [View all support](https://www.att.com/support/) - [AT&T Business](https://www.business.att.com/) - [Find a store](https://www.att.com/stores/) - [Ver en español](javascript:void%280%29;) Back Shop ## Plans & services ### Bundles - [Internet + wireless](https://www.att.com/bundles/) - [AT&T OneConnect](https://www.att.com/oneconnect/) - [Internet + home phone](https://www.att.com/home-phone/) - [Customers 55+](https://www.att.com/bundles/55-plus-internet-wireless/) ### Wireless - [Explore wireless](https://www.att.com/wireless/) - [Phone plans](https://www.att.com/plans/wireless/) - [Build-A-Plan](https://www.att.com/plans/build-a-plan/) - [Network coverage](https://www.att.com/maps/wireless-coverage.html) - [Prepaid](https://www.att.com/prepaid/) - [International add-ons](https://www.att.com/international/) - [Connected car](https://www.att.com/plans/connected-car/) ### Home internet & phone - [Explore home internet](https://www.att.com/internet/) - [Check availability](https://www.att.com/internet/availability/) - [Fiber internet](https://www.att.com/internet/fiber/) - [AT&T Internet Air](https://www.att.com/internet/internet-air/) - [All-Fi Pro](https://www.att.com/wi-fi/all-fi-pro) - [Home phone](https://www.att.com/home-phone/services/) ### Quick actions - [Upgrade](https://www.att.com/upgrade/) - [Add a line](https://www.att.com/plans/add-a-line/) - [Bring your own phone](https://www.att.com/wireless/byod/) - [Switch & save](https://www.att.com/wireless/switch-and-save/) Start of main content 1. [Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Bill & account](https://www.att.com/support/my-account/) # AT&T OneConnect FAQ: plans, pricing, eligibility, and setup * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * Do the Individual, Duo, and Family plans under AT&T OneConnect require a contract? No. AT&T OneConnect plans don’t require an annual contract. You can cancel anytime. If you cancel, your service will stay active through the end of your current subscription period. It won’t renew for the next subscription period. What devices can I add to my plan under AT&T OneConnect at no extra cost? Your plan includes a set number of wireless-connected devices (like phones, tablets, or watches), based on the plan you choose. Are plans under OneConnect available for businesses? No. AT&T OneConnect is for personal use only. Business accounts aren’t eligible. Can I get a new phone with a plan under AT&T OneConnect? No. With AT&T OneConnect, you need to bring and activate your own eSIM-compatible phone. AT&T Installment Plans, device deals, promotions, and trade-in offers aren’t available with this subscription. How does AT&T keep me connected everywhere in the U.S.? AT&T OneConnect is designed to help you stay connected at home and on the go. At home, you use fiber home internet from AT&T (where available). Away from home, you use your eligible wireless device to enjoy unlimited talk, text, and premium data in and between the United States, Canada, and Mexico. What’s the right plan if I live alone or have a family? Choose a plan based on how many people and devices you need to connect. AT&T OneConnect offers options for individuals, couples, and families. Can I set up the internet myself? Some addresses are eligible for self-setup. Others need a technician, based on the location. 1. Start your AT&T OneConnect order. 2. Enter your service address. We'll let you know if you can set it up yourself or if a technician visit is needed. Is the one subscription lower than paying for separate wireless and fiber? It can be. Your total cost depends on the wireless and internet plans you have today. AT&T OneConnect bundles services into one subscription with simple pricing. Are there device deals or trade‑in credits for new customers? No. AT&T OneConnect doesn’t have device deals, promotions, or trade-in credits. Do I need good credit to sign up? No. There’s no credit check and no deposit required to sign up. Can I keep my current phone number from another provider if I switch? Yes. You can keep your current number when you sign up. 1. Choose the option to transfer your number during checkout. 2. Enter the info from your current carrier (such as your account number and transfer PIN, if required). 3. Keep your current service active until the transfer completes. Does AT&T cover my early termination fees from my current provider? No. AT&T OneConnect doesn’t cover early termination fees or offer switching credits. How do I transfer my home internet from another provider to AT&T? You don’t need to transfer service from your current provider. If fiber home internet from AT&T's available at your address, we’ll set up new service. 1. Check that AT&T fiber home internet is available at your address during sign-up. 2. Schedule installation (or self-setup, if eligible). 3. Contact your current provider to cancel service when you’re ready. How do I manage everything under one subscription? You manage AT&T OneConnect online through your AT&T account. You can view services, manage AutoPay, check order status, and find payment receipts in one place. Can I add wireless to my current fiber plan and get this one subscription? No. AT&T OneConnect can’t be added to an existing AT&T Fiber plan. It’s available as a new, standalone subscription. How can I get internet added and get it at $90? AT&T OneConnect can’t be added to an existing plan. To get the $90 price, you must sign up as for a new AT&T OneConnect plan where 1 Gig AT&T fiber home internet is available. Can I move my existing AT&T wireless numbers when I move to OneConnect? No. Existing AT&T wireless numbers and lines can’t be moved into AT&T OneConnect. I have wireless lines and fiber. Can I change my plan to OneConnect? No. Existing AT&T Fiber and wireless plans can’t be converted to AT&T OneConnect. This subscription is for new customers only. Can I switch to AT&T OneConnect if I already have AT&T Internet? No. Existing AT&T Internet service can’t be transferred to AT&T OneConnect. To get AT&T OneConnect, you’ll need to sign up for new service (where eligible). I have AT&T Internet Air, will I qualify for OneConnect? No. AT&T OneConnect requires 1 Gig AT&T fiber availability. If you have Internet Air, you won't be eligible at this time. I have AT&T wireless, will I qualify for OneConnect? Yes, in some cases. If you have AT&T wireless service, you must: - Pay off any current AT&T Installment Plans - Bring and activate your own eSIM-compatible phone or device for each line on your new plan. - Request a new phone number __Note:__ Existing AT&T wireless numbers can’t be transferred into AT&T OneConnect. What features are eligible under the OneConnect plan? With your AT&T OneConnect subscription, you can add 50GB of hotspot data to any phone or tablet for just $15 per month per line. You can also add AT&T OneConnect International Day Pass to any phone or tablet for unlimited talk, text, and data on your next trip abroad for $10 per device per day. [Learn how to add new wireless add-ons](https://www.att.com/support/article/wireless/KM1010773/ "Link opens in same window") How does AT&T OneConnect International Day Pass work? Add one or more Day Passes to eligible phones or tablets at [att.com/attaccount](https://www.att.com/attaccount "Link opens in new window") to any eligible phones or tablets before you travel to any of the 210+ covered destinations, including select airlines. Each Day Pass costs $10 per day per line, including taxes and fees. It gives you unlimited talk, text, and data for 24 hours in a covered destination. Important info: - Keep up to 15 passes on one device at a time. - Turn on data roaming when you arrive in your covered destination to use your pass. - Buy your Day Passes before you travel. If you buy while traveling, you’ll need Wi-Fi. - Use your pass within 90 days of purchase. Unused passes aren’t refunded. - Remember, OneConnect International Day Pass doesn’t cover cruise ship use at sea. Coverage and data speeds vary by destination and may change. Do I get a discount for AutoPay if I get a plan under OneConnect? No. AutoPay is required for AT&T OneConnect, and the price already includes any eligible discounts. Where can I get my billing slip or statements? AT&T OneConnect doesn’t provide a traditional monthly bill. Instead, you’ll see payment receipts in the [payment center](https://www.att.com/acctmgmt/mypaymentcenter "Link opens in new window") in your AT&T online account. Why was I charged for AT&T OneConnect before my internet installation was completed? AT&T OneConnect is paid in advance. Your payment is processed when you activate one wireless line and schedule installation (where self-setup isn’t available), even if installation happens later. If your account set up isn’t completed, the order may be canceled, and the payment authorization may be voided or allowed to expire. How do I move my AT&T OneConnect 1 Gig fiber home internet? If you’re moving to a new home, the first step is to check whether 1 Gig fiber is available at your new address. Go to [att.com/help/moving](https://www.att.com/help/moving "Link opens in new window") and select __Check availability__ to confirm 1 Gig is available at your new address. If it is, place your order and we’ll ship internet equipment and instructions on how to return or recycle your old equipment to your new address. We’ll also cancel your home internet service at your old address. If it’s not, you’ll need to disconnect service at your current home and return your equipment. You can also track your move request at [att.com/checkmyorder](https://www.att.com/checkmyorder "Link opens in new window"). Need to make changes? Call us at __800.288.2020__. When are my AT&T OneConnect plan or account changes available? Your upgraded plan or new add-ons are available right away. When will any account changes show on my AT&T OneConnect subscription? - One-time mid-subscription charge: You’ll see a prorated charge based on the number of days remaining in your current subscription period. This charge includes applicable taxes and fees. - Add-ons and services: Your updates are included and available now. If an add-on includes a set amount like hotspot, you’ll get the full allotment even if you added it on your mid-subscription. - Next subscription term and beyond: Starting on your next subscription date, your new monthly total will include the add-on. What will happen to my AT&T OneConnect subscription if I cancel just one of my wireless lines? If you remove a line, it’ll stay active until your subscription period ends. After removing the line, your OneConnect plan will still be active, so your subscription price won’t decrease. Your wireless service will continue uninterrupted on all remaining lines. What will happen to my AT&T OneConnect subscription if I cancel my last or only wireless line? Removing your last or only wireless line cancels your entire AT&T account. We’ll remove your wireless and home internet services at the end of your subscription period. What will happen to my AT&T OneConnect subscription if I cancel my home internet service? If you remove fiber home internet, your internet service will stay active until the end of your subscription period. We’ll email you instructions to return your internet equipment. Your OneConnect plan will stay active after fiber home internet is removed, so your subscription price won’t change. Because your plan includes fiber home internet, you can schedule a new installation. Service won’t be available until that installation is complete. This change won’t affect your wireless service. What will happen if I cancel my AT&T account? 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