Learn how to remove a wireless line from your account or cancel service.
Before you cancel service or remove a line
If you have an installment plan
The remaining unpaid installment balance is due immediately when you cancel the line linked to the plan. The balance will appear on your next bill. This includes accessory installment agreements.1Learn how to pay off an installment plan.
If you don't have an installment plan
You'll have to pay an Early Termination Fee (ETF) if you cancel before the end of your service commitment. We prorate your ETF for each full month you complete. Find out how to estimate your ETF if it applies.
If you placed an online order, you don’t have to pay a restocking fee for returns that fall under the 14-day return policy. Did you pick up an online order in the store? Go to one of our stores to have the restocking fee waived. Fee waiver is subject to change.
You matter to us
Have you checked out your AT&T THANKS® benefits lately? Enjoy insider access to special events like movies, concerts, and sporting events. Explore all the exclusive offers waiting for you today. The more products and services you add, the more awesome benefits you get. Learn more about AT&T THANKS
This benefit is only available if you have AT&T Wireless, DIRECTV®, U-verse TV®, or AT&T Internet service with AT&T.
Cancel service or remove a line
Are you sure you want to cancel? Maybe consider one of these options:
If you really want to remove a line or cancel service, call us at 800.331.0500.
For New York wireless accounts only: If you ordered service online, you may be eligible to cancel that wireless service online at att.com/myatt. If you don’t already have one, you’ll have to sign-up for an AT&T account to submit an online cancel request.