1. [Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Bill & account](https://www.att.com/support/my-account/) # Change or reset your sign-in password Forget your AT&T or AT&T Mail password? Know your password but want to update it? Learn how to reset or change your password. * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * How do I reset my password if I don’t know it? 1. Go to [reset your password](https://identity.att.com/identity-ui/fpwd/lander "Link opens in new window"). 2. Enter your __AT&T ID__ and the last name associated with your ID. 3. Choose your verification method and follow the prompts. 4. Enter and confirm your new password. Can I change my password? If you know your password and want to update it: 1. Go to your [account profile](https://www.att.com/acctmgmt/passthrough/PROFILEOVERVIEW?origination_point=eSupport "Link opens in a new window"). Sign in, if asked. 2. Locate __Password__ in __Your info.__ 3. Select __Edit.__ 4. Enter and save your password info. * * * ## Password requirements Your password must be 8-24 characters. It can have: - Uppercase and lowercase letters - Numbers - Special characters: + (plus), = (equal), # (hashtag), ? (question mark), * (asterisk), $ (dollar sign), ! (exclamation point), _ (underscore), - (hyphen) For a more secure password, avoid using personal details that are easy to guess. Also, stay away from common words or obvious series like 123456 or abcdef. ## Password change info If you change or reset your password, make sure you: - Update your password wherever you've saved it. This includes your devices, web browsers, and any apps. - Use the new password to sign in to your AT&T Mail account if you use the same ID and password to sign in to your AT&T account and your email. ## Password troubleshooting Try these tips if you’re having trouble with your password. - Type in your AT&T ID and password manually to avoid auto-fill errors. - Select __Reset your password__ to [get a temporary password by text message](https://www.att.com/support/article/my-account/KM1046479/ "Link opens in same window") or email. Use the temporary password to sign in and create a new one. Don’t have a password recovery option or still having trouble signing in? Call us at [__800.288.2020__](tel:%20800.288.2020). Last updated: April 3, 2026 * * * ## Browse topics Account access, IDs & passwords Billing & payments Move, change, suspend & cancel service Privacy, fraud & security Profile & contact info Usage info & alerts Learn how to create an ID, sign in, and manage your account. AT&T app & signing in IDs, signing in & linking accounts Passcodes Passwords Permissions & granting access ### Was this info helpful?