Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | `>`

!We can't find that ZIP Code. Try again.

Move a wireless line to your other account

You can easily move a wireless number to one of your other accounts or a new account.


INSTRUCTIONS & INFO

Learn how to move a wireless number to your other account

  1. Go to Transfer of Billing Responsibility. If prompted for a security passcode but you forgot it, learn how to reset your security passcode.
  2. Select Move a line between my accounts.
  3. Select each number and account destination, either an existing or new account, and select Continue.
  4. If you move the numbers to an existing account, choose which account. If you move the number to a new account, you’ll be prompted to pick a new plan.
  5. Confirm or update the device info and select Accept device.
  6. Follow the prompts to complete the move.

Important wireless account details

  • If the number being moved is on a plan with Rollover Data®, the Rollover Data doesn't move with it.
  • If the number being moved is on a plan with Rollover Minutes®, the minutes don't move with it.
  • If only one line remains on your FamilyTalk® plan, we’ll automatically change it to a plan for a single line.
  • If you create a new account for the number you're moving, you must choose a new plan. You’ll get two invoices — one for the old account and one for the new account. There may be partial-month (prorated) charges on the monthly service and airtime charges.

Transfer billing responsibility

Learn how to transfer billing responsibility for a wireless number to a new account owner.

Did you get the help you needed?

Great! We're so glad we could help.

0/500

We're sorry that didn't solve your issue.

0/500

Thanks for your feedback!


Community forums

Have questions about your Bill & account service? Explore our community forums for answers.

loading...

loading...