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Learn about user permissions for your wireless account

You or someone you authorize can manage your wireless account online, at one of our stores, or by phone. Permissions vary by user.


What you can do with a wireless account

Review the table to better understand who can set up, view, and modify wireless accounts. Be aware that:
  • Some links in the table take you straight to the specified task.
  • Other links will give you more info about the task.

Permissions table

 TaskPrimary access

Secondary access
Retail authorized user
(in store)
Authenticated caller
(on phone)
User permissions      
Account access   Add or remove a retail authorized user X  
Change a wireless account security passcode 
Add or remove a person's secondary online access 
Plans & service         Add new lines of service, including starting an installment plan2 or a service commitment 
Perform upgrades, including adding an installment plan2 or a new service commitment on existing lines 
Compare & change plans 
Add AT&T Internet or AT&T Phone service to your accountX X 
Manage add-ons
Change wireless number X  X  X  X  
Suspend service for a lost or stolen device 
X  X  X  X  
Restore service for a lost or stolen device 
X  X  X
Cancel service 
Billing, payments & usage          Make payments 
Sign up for AutoPay 
Sign up for paperless billing 
Transfer billing responsibility   
Accept billing responsibility   
Get total account balance 
Get payment history 
Get talk & data usage details 
View & print reports on usage & trends   
Contact info   Change billing address or contact phone number  
Add or update email addresses for account notifications 
Opt in or out of certain automated messaging 

See all important details
Quick answer

Who can manage my wireless account?

How do I change who can access my wireless account?

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