Learn how to verify we received your payment and how to address payment issues.
We process and post online payments to your account immediately, but they can take up to 24 hours to show on your account.
Your account history has a record of your bills and payments. Check now to review your recent payments.
Want to check your balance or last payment from your wireless phone? Open your phone app and dial *225# (*BAL#) or *725# (*SAL#) for Spanish. We’ll send you a text with your last payment details. from your AT&T wireless phone to get a text with your last payment details.
First, check any other AT&T accounts you may have to see if the payment posted there.
If you still think your payment is missing, contact your bank, the place where your money order was purchased, or your credit card provider. Have them confirm the payment cleared. If your payment cleared, submit an online request to open a case. We'll ask you to submit one of the following, depending on the payment method.
Be sure to include your AT&T case number on any documentation you send to us.
FYI: If your payment hasn't cleared or wasn't cashed, we can’t provide additional info since we didn't receive the payment. Discuss your options with the payment issuer and resubmit your payment to us.