Find out how to return your AT&T equipment

Learn how to send back equipment for your AT&T internet, Phone – Advanced, or U-verse TV service.

Internet

Did you start a swap process for your equipment in Smart Home Manager or chat? Have you already spoken to an agent about your return? Based on your service, what you have to return may vary. 

Check your email for what you’re required to send back and next steps. If you’re expecting an email but don’t see it, check your spam or junk folders.

AT&T Internet & AT&T Fiber

What to returnWhat not to return
  • Wi-Fi® gateways: BGW320, BGW210
  • Wi-Fi extenders: AirTies 4971 (if they're included as a part of your Extended Wi-Fi Service)
  • Power supply
  • Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network
    Terminals (ONTs) that may be found in closets, garages, attics, or outside your home
  • Equipment you own 3rd party (non-AT&T) extenders, HDMI cables, or Ethernet cables

FYI: Don’t remove or unplug wall-mounted equipment.

AT&T Internet Air

What to returnWhat not to return
  • All-Fi™ Hub: CGW450, BGW530
  • All-Fi Booster: AirTies 4981
  • Power supply
Equipment you own like extenders, HDMI cables, or Ethernet cables

Fixed Wireless Internet

What to returnWhat not to return
  • Wi-Fi gateway
  • Power supply
Antenna and accessories like the mount and pole

Need help identifying your equipment?

Learn about AT&T internet equipment

Good to know:

  • To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. 
  • If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill.

AT&T Phone – Advanced

Here is a general list of what you should send back and what you can keep.

What you return

  • AP-A VAB-01 device
  • Power supply

What not to return

Phones or handsets you own

U-verse TV

Here is a general list of what you should send back.

What you return

  • All receivers
  • All remote controls
  • Power cables

Have DIRECTV®? Learn about equipment and return fees

FREQUENTLY ASKED QUESTIONS

Last updated: August 1, 2024

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