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<h3><strong><span class="type-base">Have a new iPhone 15?</span></strong> Update to iOS 17.0.2 before transferring content from your old device. <u><a class="type-sm color-white" href="https://www.att.com/support/article/wireless/000097823">Learn more</a></u></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Check out how to create an ID, find your ID, and link accounts to one ID.

Bill & account - Account access, IDs & passwords - IDs, signing in & linking accounts

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Bill & account - Account access, IDs & passwords - myAT&T app & signing in

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Bill & account - Account access, IDs & passwords - Passcodes

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Bill & account - Account access, IDs & passwords - Passwords

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Bill & account - Account access, IDs & passwords - Permissions & granting access - Grant user access

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Bill & account - Account access, IDs & passwords - Permissions & granting access - User permissions

Find out who can do what on your account and how to grant access to your account.

Bill & account - Account access, IDs & passwords  - Permissions & granting access

Learn how to create an ID, sign in, and manage your account.

Bill & account - Account access, IDs & passwords

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Bill & account - Billing & payments - AT&T PREPAID billing

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Bill & account - Billing & payments - Fees, charges, refunds & disputes  - Fees, charges & disputes

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Bill & account - Billing & payments - Fees, charges, refunds & disputes  - Refunds & credits

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Bill & account - Billing & payments - Fees, charges, refunds & disputes

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Bill & account - Billing & payments - Transfer of billing responsibility

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Bill & account - Billing & payments - View & pay bill  - Pay bill

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Bill & account - Billing & payments

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Bill & account - Move, suspend & cancel service

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Bill & account - Privacy, fraud & security

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Bill & account - Usage info & alerts - Wireless usage

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<strong>Mobile phone service</strong><br>Learn how to <a href="/esupport/article.html#!/wireless/KM1046747" target="_self" title="Link opens in the same window">suspend wireless service online</a>. <br> <br><strong>Other AT&amp;T services</strong><br>You can request a vacation hold after your AT&amp;T service has been active for at least 30 days. Keep in mind, there’s a monthly fee associated with it.<br><br> Call us at <strong>800.288.2020</strong> to suspend service while you&#39;re on vacation. Remember to call us back when you&#39;re ready to restore service.

Vacation or other reason

<p>Thank you for your service! To suspend your AT&amp;T service at no charge, please call us:</p>
<ul><li>Mobile phone service - <strong>800.331.0500</strong>. Learn about <a href="/esupport/article.html#!/my-account/KM1046235" target="_self" title="Link opens in the same window">requirements to suspend wireless service during your deployment</a>.</li><li>Other AT&amp;T services - <strong>800.288.2020</strong>. <a href="https://www.att.com/support/article/my-account/KM1009500/" target="_self" title="Link opens in same window.">Get requirements and info to suspend AT&amp;T services besides wireless</a>.</li></ul>

Military deployment

If you were impacted by a recent natural disaster, you can request a temporary suspension of your AT&amp;T service at no charge. Please call us for: <br><ul><li>Mobile phone service at <strong>800.331.0500</strong></li><li>Other AT&amp;T services at <strong>800.288.2020</strong></li></ul>

Suspend service

Types of AT&T service suspensions

Military deployment

Natural disaster relief

Vacation or other reason

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