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Reactivate service

Learn how to restore wireless service for a suspended device or account.


Restore wireless service for a lost or stolen device

  1. Go to
  2. Select Reactivate next to the suspended device.
  3. Follow the prompts to reactivate it.

  1. Go to your AT&T PREPAID account.
  2. Select My Device and then select Report a Lost or Stolen Device.
  3. Select Report Device Found.

Blocked devices info

  • If your device is suspended and blocked, the account owner must contact us to unblock it.
  • Outside the AT&T network? It can take up to 24 hours to unblock the device.

Suspended account info

Military suspensions
Contact us to reactivate your service when you return from active duty. When you reactivate, you can choose from currently available plans and add-ons.

Learn more about military cancel and hold options

Suspensions due to hospitalization or incarceration
Contact us to reactivate your service when you’re released. If you had device protection before suspending your service, we’ll add it back to your account when you reactivate.

Non-payment suspensions
Device suspended for non-payment? Find out how to make a payment and restore your service

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Community forums

Have questions about your Bill & account service? Explore our community forums for answers.