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Make a payment arrangement

Think you can’t pay by your due date? Learn how to schedule a payment arrangement to avoid service interruption.

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Set up a payment arrangement online

Check the payment calendar to see dates you can schedule a payment.Go
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FREQUENTLY ASKED QUESTIONS

What is a payment arrangement?

How do I make a payment arrangement?

How do I view or change my payment arrangement?

ArticleDETAILED INFO

Important payment arrangement info

If you don’t see any available payment dates after your due date in the calendar, then you aren’t eligible to schedule a payment arrangement. Also, your payment history may affect the payment methods you can use. Keep in mind that:
  • When making a payment arrangement, you commit to pay with the selected payment method on the chosen date.
  • Payments start to process at 12 a.m. ET on the scheduled payment date. 
  • Payment arrangements, or payments scheduled to post after your original bill due date, can’t be changed or canceled. 
  • If you use AutoPay, be sure to pause it for the current month. AutoPay will resume the next bill period.

Potential fees
  • Late fees apply if you pay your bill after the due date.
  • We charge a convenience fee if you call or chat with us to make or schedule a payment arrangement.
  • You'll owe a reconnection fee if you don’t pay by the date you agreed to and we suspend your service.
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