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If you really want to remove a line or cancel service,

If you really want to remove a line or cancel service, call us at <b>800.331.0500</b>. We're available every day from 7 a.m. to 10 p.m. local time.

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<h3><strong><span class="type-base">Have a new iPhone 15?</span></strong> Update to iOS 17.0.2 before transferring content from your old device. <u><a class="type-sm color-white" href="https://www.att.com/support/article/wireless/000097823">Learn more</a></u></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Check out how to create an ID, find your ID, and link accounts to one ID.

Bill & account - Account access, IDs & passwords - IDs, signing in & linking accounts

Learn about the myAT&amp;T app and get help signing in.

Bill & account - Account access, IDs & passwords - myAT&T app & signing in

Learn about your account passcodes, how to reset a passcode, and how to require the wireless passcode at sign-in.

Bill & account - Account access, IDs & passwords - Passcodes

Get password help for myAT&amp;T, AT&amp;T PREPAID, email, and more.

Bill & account - Account access, IDs & passwords - Passwords

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Bill & account - Account access, IDs & passwords - Permissions & granting access - Grant user access

Learn what different users can do on an account.

Bill & account - Account access, IDs & passwords - Permissions & granting access - User permissions

Find out who can do what on your account and how to grant access to your account.

Bill & account - Account access, IDs & passwords  - Permissions & granting access

Learn how to create an ID, sign in, and manage your account.

Bill & account - Account access, IDs & passwords

Find out how to pay your AT&amp;T PREPAID bill and get or cancel Add-Ons. Plus, learn how to sign up for or manage AutoPay.

Bill & account - Billing & payments - AT&T PREPAID billing

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Bill & account - Billing & payments - Fees, charges, refunds & disputes  - Fees, charges & disputes

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Bill & account - Billing & payments - Fees, charges, refunds & disputes  - Refunds & credits

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Bill & account - Billing & payments - Fees, charges, refunds & disputes

Learn how to earn rewards, manage AT&amp;T promo cards, sign up for the AT&amp;T Signature Program, check out AT&amp;T THANKS, and more.

Bill & account - Billing & payments - Rewards & promotional cards

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Bill & account - Billing & payments - Transfer of billing responsibility

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Bill & account - Billing & payments - View & pay bill  - AutoPay & paperless billing

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Bill & account - Billing & payments - View & pay bill  - Bill reminders & notices

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Bill & account - Billing & payments - View & pay bill  - Combined billing

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Bill & account - Billing & payments - View & pay bill  - Pay bill

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Bill & account - Billing & payments - View & pay bill  - View bill

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Bill & account - Billing & payments - View & pay bill

Explore ways to view and pay your bill, and understand your bill charges.

Bill & account - Billing & payments

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Bill & account - Move, suspend & cancel service - Cancel & suspend

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Bill & account - Move, suspend & cancel service - Move or change

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Bill & account - Move, suspend & cancel service

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Bill & account - Privacy, fraud & security - Device security

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Bill & account - Privacy, fraud & security - Fraud & account security

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Bill & account - Privacy, fraud & security - Internet & email security

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Bill & account - Privacy, fraud & security - Privacy options

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Bill & account - Privacy, fraud & security

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Bill & account - Profile & contact info

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Bill & account - Usage info & alerts - AT&T PREPAID usage

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Bill & account - Usage info & alerts - Internet usage

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Bill & account - Usage info & alerts - Usage alerts

Get usage info on talk, text, and data. Plus, find out how to update Video Management settings or turn off data.

Bill & account - Usage info & alerts - Wireless usage

Find out how to check and manage usage. Plus, learn about usage alerts.

Bill & account - Usage info & alerts

Learn how to sign in, view and pay your bill online, change your service, and more. Find out how to contact us.

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You need to be <a href="https://www.paygonline.com/websc/loginPage.html" target="_blank" title="Link opens in a new window">logged in</a> to complete these steps. Your initial password is the last four digits of your wireless number.<br><br><strong>Cancel Auto Renew from myAT&amp;T</strong><br>Follow these steps to cancel Auto Renew for an AT&amp;T PREPAID<sup>SM</sup> (formerly GoPhone<sup>®</sup>) add-on.<br><ol><li>At the top of the page, select <strong>Add-ons</strong>.</li><li>Select the <strong>Manage Auto Renew</strong> button for the package for which you want to cancel Auto Renew.<br></li><li>Follow the prompts to<strong> confirm your changes</strong> and <strong>cancel Auto Renew</strong>.</li></ol>

Cancel Auto Renew for AT&T PREPAID add-ons

Cancel Auto Renew

Main steps

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