Learn who can manage accounts in an AT&T store

Only an account owner can add or remove a Retail Authorized User. A wireless account can have up to 10 Retail Authorized Users.

• The account owner is the person who is financially responsible for the wireless account. This person's name is on the bill. They can manage all parts of the account.
• A Retail Authorized User is someone at least 18 years old. They can go to an AT&T store to make certain account changes that the wireless account owner can also complete. Keep in mind they can’t make certain account changes, like assign account roles, add new lines of service, change plans, or transfer billing responsibility.

To manage a wireless account in a store, the account owner or Retail Authorized User must:

• Show a valid government-issued photo ID. This includes a driver's license, passport, or alien Registration Receipt Card with photo.
• Provide the wireless security passcode, or other info.