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[Sign out](https://www.att.com/acctmgmt/logout?kmsi=n) [Switch user](https://www.att.com/acctmgmt/logout?kmsi=y&target_url=https%3A%2F%2Fwww.att.com%2Facctmgmt%2Flogin) ## Account overview - [Check my notifications](#) - [Go to my account](https://www.att.com/acctmgmt/overview) - [Update my profile](https://www.att.com/acctmgmt/myprofile/overview) - [View my orders & claims](https://www.att.com/orders/history) - [Go to my prepaid account](https://www.paygonline.com/websc/loginPage.html) ## Bill & payments - [Make a payment](https://www.att.com/acctmgmt/payment/makepayment) - [See my bill](https://www.att.com/acctmgmt/billing/mybillingcenter) Quick actions - [&More Benefits](https://andmorebenefits.att.com/) - [My favorites](https://www.att.com/myfavorites/) - [Privacy choices](https://www.att.com/acctmgmt/myprofile/overview?flow=privacy-choices) Search or chat [](https://www.att.com) ## Shop - [Plans & services](#) - [Devices & accessories](#) ## Deals - [New & featured](#) - [Customer discounts](#) - [View all deals](https://www.att.com/deals/) ## AT&T Difference - [Our competitive edge](#) ## Support - [Bill & account](#) - [Wireless](#) - [Internet](#) - [View all support](https://www.att.com/support/) - [AT&T Business](https://www.business.att.com/) - [Find a store](https://www.att.com/stores/) - [Ver en español](javascript:void%280%29) Back Shop ## Plans & services ### Bundles - [Explore bundles](https://www.att.com/bundles/) - [AT&T OneConnect](https://www.att.com/oneconnect/) - [Internet + wireless](https://www.att.com/bundles/internet-wireless/) - [Internet + home phone](https://www.att.com/home-phone) - [Customers 55+](https://www.att.com/bundles/55-plus-internet-wireless) ### Wireless - [Explore wireless](https://www.att.com/wireless/) - [Phone plans](https://www.att.com/plans/wireless/) - [Network coverage](https://www.att.com/maps/wireless-coverage.html) - [Prepaid](https://www.att.com/prepaid/) - [International add-ons](https://www.att.com/international/) - [Connected car](https://www.att.com/plans/connected-car/) ### Home internet - [Explore home internet](https://www.att.com/internet/) - [Check availability](https://www.att.com/buy/internet/plans) - [AT&T Fiber](https://www.att.com/internet/fiber/) - [AT&T Internet Air](https://www.att.com/internet/internet-air/) - [Home phone](https://www.att.com/home-phone/services/) ### Quick actions - [Upgrade](https://www.att.com/upgrade/) - [Add a line](https://www.att.com/plans/add-a-line/) - [Bring your own phone](https://www.att.com/wireless/byod/) - [Switch & save](https://www.att.com/wireless/switch-and-save/) Start of main content 1. [Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Bill & account](https://www.att.com/support/my-account/) # Learn how to manage access to your account Only the account owner, and the people they choose, can manage an account online, in a store, or over the phone. Review what can be managed in each area. * * * About account owners An account owner is the person whose name is on the bill and is financially responsible for the account. They can give other people with an AT&T ID the right to access and manage their account. This includes access to bill totals, payment details, and service-related notifications online, by phone, or in an AT&T store (AT&T WirelessSM accounts only). * * * OnlineOnlineIn an AT&T storeIn an AT&T storeBy phoneBy phone For AT&T Wireless and internet online accounts, there are two levels of account access, primary and secondary. ### Primary online access Only one person with an AT&T ID can have primary online access. This person is usually the account owner. Primary access users can: - Request a number transfer PIN - Add or remove Retail Authorized Users - Add or remove secondary online access for other users - Transfer primary access to a secondary user ### Secondary online access Secondary online access can belong to multiple people with AT&T IDs, which allows them to co-manage the AT&T account online. They can do most of the same things as the person with primary access. Both primary and secondary online users can: - Access and manage the account online - Change or upgrade plans and services - Manage add-ons - View and pay bills, and transfer billing responsibility - Turn Wireless Account Lock on and off - Update profile info (email, phone number, address) ### Add or remove secondary online access 1. Go to your [account profile](https://www.att.com/acctmgmt/myprofile/overview "Link opens in new window"). Sign in, if asked. 2. Select __Permissions__. 3. Choose the account you want to update by selecting __Switch__, if you have more than one. 4. Select __Add a secondary user__ to add a user, or __Remove__ next to a user you want to remove. 5. Follow the prompts to finish up. ### Accept an invitation for secondary online access 1. Review the text or email you received about an invitation for secondary online access. 2. Select the link in the text or email, if you trust the offer. 3. Enter the __AT&T Wireless phone number__ (for wireless accounts) or the __AT&T account number__ and __billing ZIP Code__ (wireless or internet accounts). 4. Choose to create an AT&T ID or use your current one. 5. Enter the requested info. If you create an ID and password, agree to the AT&T ID Terms & Conditions. In AT&T stores, the account owner or a Retail Authorized User (wireless accounts only) can manage an AT&T account. - The __account owner__ is the person who’s financially responsible for the wireless account. This person's name is on the bill and they can manage all parts of the account. They can add or remove Retail Authorized Users from the account. An AT&T Wireless account can have up to 10 Retail Authorized Users. - A __Retail Authorized User__ is someone at least 18 years old. They can go to an AT&T store to make certain account changes that the wireless account owner can also complete. They can’t make certain account changes, like assign account roles, add new lines of service, change plans, or transfer billing responsibility. To manage a wireless account in a store, the account owner or Retail Authorized User must: - Show a valid government-issued photo ID. This includes a driver's license, passport, or alien Registration Receipt Card with photo. - Provide the wireless security passcode, or other account-identifying info as requested by the store. ### Add a Retail Authorized User 1. Go to your [account profile](https://www.att.com/acctmgmt/deeplink?action=Profile&appInstall=N). Sign in, if asked. 2. Choose __Permissions__, then under In-store access (Retail Authorized Users) select __Add authorized user.__ 3. Follow the prompts to add one or more authorized users. ### Remove a Retail Authorized User 1. Go to your [account profile](https://www.att.com/acctmgmt/deeplink?action=Profile&appInstall=N). Sign in, if asked. 2. Locate __Permissions__ and select __In-store access__. 3. Choose the trash can icon next to the person you want to remove. 4. Select __Yes__ to confirm removal. __Good to know:__ Before you can add an authorized user, your account must be 30 days old and have the first bill paid. When calling AT&T, the account owner or an authenticated caller can manage the account. If they have a wireless account and want to manage it, they need to confirm the wireless security passcode or other info. - The __account owner__ is the person who can identify themselves as financially responsible for the account. This person’s name is on the bill and can perform any function for the account. - An __authenticated caller__ is someone who can confirm the account’s security passcode or other identifying info. This person can perform most of the same functions by phone as the account owner. Last updated: June 3, 2026 * * * ## Browse topics Account access, IDs & passwords Billing & payments Move, change, suspend & cancel service Privacy, fraud & security Profile & contact info Usage info & alerts Learn how to create an ID, sign in, and manage your account. AT&T app & signing in IDs, signing in & linking accounts Passcodes Passwords Permissions & granting access ### Was this guide helpful? 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[Samsung Galaxy Z Fold7](https://www.att.com/buy/phones/samsung-galaxy-z-fold7.html) - [Samsung Galaxy Z Flip7](https://www.att.com/buy/phones/samsung-galaxy-z-flip7.html) Top phone & data plans - [Unlimited phone plans](https://www.att.com/plans/wireless/) - [International plans](https://www.att.com/international/) - [Add a line](https://www.att.com/plans/add-a-line/) - [Upgrade](https://www.att.com/plans/phone-upgrade/) - [Tablet data plans](https://www.att.com/plans/tablet-ipad-data-plans/) - [Mobile hotspot plans](https://www.att.com/plans/tethering/) - [Next Up Anytime](https://www.att.com/plans/next-up-anytime/) Switch to AT&T - [Switch to AT&T](https://www.att.com/wireless/switch-and-save/) - [How to switch phone carriers](https://www.att.com/wireless/how-to-switch-phone-carrier/) - [Internet speed test](https://www.att.com/support/speedtest/) - [Bring your own device](https://www.att.com/wireless/byod/) - [Cell phone trade-in](https://tradein.att.com/) - [Transfer your internet service](https://www.att.com/moving/) Featured deals - 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