Learn who can manage accounts in an AT&T store

Only an account owner can add or remove a Retail Authorized User.

• The account owner is the person who is financially responsible for the wireless account. This person's name is on the bill. They can manage all parts of the account.
• A Retail Authorized User is someone at least 18 years old. They can go to an AT&T store to make certain account changes that the wireless account owner can also complete. A wireless account can have up to 10 Retail Authorized Users.

To manage a wireless account in a store, the account owner or Retail Authorized User must: 

• Show a valid government-issued photo ID. This includes a driver's license, passport, or alien Registration Receipt Card with photo.
• Provide the wireless security passcode, or other info.