Showing Content for | Change your ZIP Code
Enter another ZIP to see info from a different area. X | >
!We can't find that ZIP Code. Try again.
- Support
- Bill & account
- Account access, IDs & passwords
- Permissions & granting access
- Grant user access
- Who can manage accounts by phone
Who can manage accounts by phone
The wireless account owner or an authenticated caller can manage the account by phone with Customer Care.
DETAILED INFOAbout account access by phone
When calling AT&T, either the wireless account owner or authenticated caller can manage the account.
The account owner or authenticated caller must confirm the wireless security passcode or other information before they can manage the wireless account by phone.
- The account owner is the person who can identify themselves as financially responsible for the wireless account. This person’s name is on the bill and can perform any function for the account.
- An authenticated caller is someone who performs most of the same functions by phone as the account owner.
The account owner or authenticated caller must confirm the wireless security passcode or other information before they can manage the wireless account by phone.
Show more
User permissions
See the user permissions chart to review the tasks an authenticated caller can perform for a wireless account.
Show more
Did you get the help you needed?
Great! We're so glad we could help.
We're sorry that didn't solve your issue.