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- Support
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- Refunds & credits
- About your security deposit refund
About your security deposit refund
Learn more about when your security deposit will be refunded to your account balance or sent to the address on the account.
DETAILED INFOLearn about security deposit refunds
Before you begin
Requirements for deposit refunds on active accounts
- You must complete 12 months of active service with AT&T.
- During the 12 months, your account cannot be suspended for non-payment.
- Your account must be current and paid in full.
Details
More about deposit refunds
Canceled accounts
If you cancel your account, your security deposit is first applied to any account balance. After all final charges have posted to your account, any remaining credit balance will be refunded.
Canceled accounts with an eligible credit balance from a security deposit are processed approximately 60 days after the account was canceled. Please allow an extra 5-7 business days for your refund check to arrive.
For help with canceled accounts, you can chat with us online, call 800.331.0500 (611 from your AT&T wireless phone), or visit an AT&T store.
- Sign in to your account to update your address.
- It may take up to 15 days to process and send your refund.
- Deposits do not earn interest except in states where it is required by law.
Canceled accounts
If you cancel your account, your security deposit is first applied to any account balance. After all final charges have posted to your account, any remaining credit balance will be refunded.
Canceled accounts with an eligible credit balance from a security deposit are processed approximately 60 days after the account was canceled. Please allow an extra 5-7 business days for your refund check to arrive.
For help with canceled accounts, you can chat with us online, call 800.331.0500 (611 from your AT&T wireless phone), or visit an AT&T store.
Additional information
Other kinds of refunds
If you need more information about other kinds of refunds, refer to the following:
If you need more information about other kinds of refunds, refer to the following:
- For credit balance due to overpayment, visit Account balance refund.
- To return wireless devices, visit Return your wireless device or equipment for a refund.
- For billing questions or to dispute a charge, refer to Question a charge.
Last updated: April 25, 2019
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