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Learn about account refunds

Find out how refunds work, how long they take, and how we issue them.


Refunds and your account status

Getting your refund quickly is important to you, so it's important to us. How you get your refund depends on whether your account is active or canceled.
  • Active accounts: If you have a credit balance on your AT&T account because of an overpayment, we’ll apply the credit to your next bill unless you contact us and request a refund. Call 800.288.2020 or visit us at an AT&T store.
  • Canceled accounts: Once your account is canceled, it takes us 45 days to process your refund. That gives us time to make any final adjustments to your account. If you don’t get your refund within 60 days, contact us.
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How you’ll get your refund

How you get your refund depends on the method you used to pay your bill.
  • Electronic bank draft or check: We require a 14-day hold before we refund bank drafts or checks. If you want the refund before then, send us a bank statement showing the transaction has cleared (an online statement is OK). Or, ask your bank to send us a letter on their letterhead showing that the payment has cleared and isn’t in dispute. The letter must include amount, date cleared, bank employee name, and contact number.
  • Online bill through your bank: These payments come from your bank after you request payment from your bank's website. Some payments require a 14-day hold before we can refund them.
    If you want an electronic refund (recommended), we have to confirm your bank account and routing number. Make sure to send us a:
    • Bank statement showing the payment and bank account number
    • Voided check from the same bank account
  • If you don’t want to share this info, we can mail a refund check to the account owner. Or, we can credit the refund amount to your AT&T account to put toward future bills.
  • Credit or debit card: We’ll apply your refund to the card you used to make your payment.
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