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- Support
- Bill & account
- Move, suspend & cancel service
- Cancel & suspend
- Suspend wireless service or block a device
Suspend wireless service or block a device
Find out how to block your device or suspend your service if your device is lost or stolen. You can also suspend service for personal reasons.
FREQUENTLY ASKED QUESTIONS
How do I suspend my service or block my device?
Can I use my wireless service while it’s suspended?
Can I use my wireless device if it’s blocked?
DETAILED INFOSuspending service or blocking a device
Things to consider before you suspend service or block a device
- Learn how to find your device if it’s lost or stolen. After you suspend your service, you won’t be able to use Global Positioning System (GPS) apps or features to find it.
- You can temporarily disable data use by device. This action prevents a device from using any more of your plan’s shared data. Keep in mind that a disabled device still has data access when connected to a Wi-Fi network.
- Learn how temporary suspensions impact any Rollover Data or Rollover Minutes.
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Your bill responsibilities when you suspend service or block a device
Monthly fees for your plan, features, and installment agreements continue, if applicable. To learn how to cancel third-party subscriptions, go to manage mobile purchases and subscriptions.
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Restoring service
- If you can’t find your device, learn how to reactivate your service or replace your device.
- If you blocked your device, contact us to remove the block.
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WATCH AND LEARN
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