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- Support
- Bill & account
- Move, change, suspend & cancel service
- Cancel & suspend
- Suspend wireless service or block a device
Suspend wireless service or block a device
Is your device lost or stolen? Find out how to block a device or suspend your service. You can also suspend service for personal reasons.
FREQUENTLY ASKED QUESTIONS
How do I suspend my service or block my device? 
Can I use my wireless service while it’s suspended?
Can I use my wireless device if it’s blocked?
DETAILED INFOThings to consider before you suspend service or block a device
- If your device is lost or stolen, first try to find it. Once you suspend your service, you can’t use Global Positioning System (GPS) apps or features to find it.
- You can temporarily disable data use by your device. This prevents a device from using more of your plan’s shared data. Keep in mind, a disabled device still has data access when connected to a Wi-Fi® network.
- Learn how temporary suspensions affect Rollover Data or Rollover Minutes.
Your bill responsibilities when you suspend service or block a device
Monthly fees for your plan, add-ons, and installment plan continue. Want to cancel a third-party subscription? Find out how to manage mobile purchases and subscriptions
Restoring service
- If you can’t find your device, learn how to replace a device.
- Ready to turn your service back on? Find out how to reactivate your service.
- If you blocked your device, contact us to remove the block.
WATCH AND LEARN
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Community forums
Have questions about your Bill & account service? Explore our community forums for answers.
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