Showing Content for | Change your ZIP Code
Enter another ZIP to see info from a different area. X | >
!We can't find that ZIP Code. Try again.
- Support
- Bill & account
- Move, change, suspend & cancel service
- Cancel & suspend
- Suspend wireless service or block a device
Suspend wireless service or block a device
Is your device lost or stolen? Find out how to block a device or suspend your service. You can also suspend service for personal reasons.
FREQUENTLY ASKED QUESTIONS
How do I suspend my service or block my device? 
Can I use my wireless service while it’s suspended?
Can I use my wireless device if it’s blocked?
DETAILED INFOThings to consider before you suspend service or block a device
- If your device is lost or stolen, first try to find it. Once you suspend your service, you can’t use Global Positioning System (GPS) apps or features to find it.
- You can temporarily disable data use by your device. This prevents a device from using more of your plan’s shared data. Keep in mind, a disabled device still has data access when connected to a Wi-Fi® network.
- Learn how temporary suspensions affect Rollover Data or Rollover Minutes.
Show more
Your bill responsibilities when you suspend service or block a device
Monthly fees for your plan, add-ons, and installment plan continue. Want to cancel a third-party subscription? Find out how to manage mobile purchases and subscriptions
Show more
Restoring service
- If you can’t find your device, learn how to replace a device.
- Ready to turn your service back on? Find out how to reactivate your service.
- If you blocked your device, contact us to remove the block.
Show more
WATCH AND LEARN
Did you get the help you needed?
Great! We're so glad we could help.
We're sorry that didn't solve your issue.