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Get Info on Passcodes for Wireless Accounts

Your wireless account is protected with a passcode. This passcode is different from your sign-in password, and isn’t related to your device or voicemail.


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FREQUENTLY ASKED QUESTIONS

What is a wireless account passcode?

When do I use a wireless account passcode?

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Be careful who you share your passcode with

For your security, only share your wireless passcode with people you trust to manage your wireless account. You and anyone you authorize can use the passcode to access your account.

Find out how to reset a forgotten passcode.

Heads up: Did you combine your wireless service with your AT&T Internet, U-verse® TV, and/or DIRECTV® service, use the passcode for the combined account. Learn about the combined account passcode.

When to use a wireless account passcode
Use it anytime you:
  • Call us for help with your wireless account or service
  • Change the passcode
  • Manage your account in some stores

What to know about extra security

Did you add extra security to your wireless account? If so, we require your passcode for online account access. Plus, we may require it for managing your account in a store.

Heads up: You can only add extra security to wireless accounts that aren’t bundled with AT&T Internet, U-verse TV, or DIRECTV.
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Wireless account passcode vs. sign-in password

Here’s how your passcode is different from the password you use to sign in.

Wireless account passcode

Sign-in password
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Requirements for wireless passcode changes

When choosing a new passcode, make sure it’s a 4- to 8-digit number. Plus, make sure it doesn’t include sequential numbers, like 1234 or 4321.
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