Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | `>`

!We can't find that ZIP Code. Try again.

Find a lost or stolen AT&T PREPAID device

Before suspending AT&T PREPAID (formerly GoPhone) service, learn ways to try and find a lost or stolen phone or device.

DETAILED STEPS

Locate your phone or device

Some devices include built-in features to assist in locating your device using Global Positioning System (GPS1). You can also pre-activate AT&T and third-party add-ons2 to assist in finding a lost or stolen device.

To find your device using GPS:1
  1. Log in to the account associated with your device or application:
  2. Follow the prompts to ring the device or find it using GPS.1

If you can’t find or recover your device

You may want to:
  • Lock or wipe your device, if you have AT&T and third-party add-ons2 installed or activated.
  • Suspend AT&T PREPAIDSM service, and block your device if stolen. This blocks it from use on the AT&T network.
  • Change your passwords for other accounts on your device. This includes Apple ID, Facebook, and email accounts.
  • Report any credit cards on your device as lost.

See all important details
Last updated: June 23, 2021

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!

Community forums

Have questions about your Bill & account service? Explore our community forums for answers.

loading...

loading...