Find a lost or stolen AT&T PREPAID device

Before suspending AT&T PREPAID (formerly GoPhone) service, learn ways to try and find a lost or stolen phone or device.

DETAILED STEPS

Locate your phone or device

Some devices include built-in features to assist in locating your device using Global Positioning System (GPS¹). You can also pre-activate AT&T and third-party add-ons² to assist in finding a lost or stolen device.

To find your device using GPS:¹

Log in to the account associated with your device or application:
Follow the prompts to ring the device or find it using GPS.¹

If you can’t find or recover your device

You may want to:

Lock or wipe your device, if you have AT&T and third-party add-ons² installed or activated.
Suspend AT&T PREPAID^SM service, and block your device if stolen. This blocks it from use on the AT&T network.
Change your passwords for other accounts on your device. This includes Apple ID, Facebook, and email accounts.
Report any credit cards on your device as lost.

See all important details