Use face or fingerprint recognition

Scan your face or fingerprint to quickly access your account info. Learn how to enable this functionality in the AT&T app.

Enable the AT&T app

Set up face or fingerprint recognition on your device. See Device support for steps, if needed.
Open the AT&T app. Compatible device and account registration required. Data and messaging rates may apply for app download and usage.
Tap Manage app settings.
Enable the recognition setting on your compatible device.
- iOS devices: Face ID or Touch ID
- Android devices: Face Unlock or Fingerprint Access.
Follow the prompts to complete the process.

FYI: If you can’t use your face or fingerprint, you can enter your password to use the AT&T app.

You can disable face or fingerprint recognition for the AT&T app by using Manage app settings.
AT&T doesn’t store your unique face or fingerprint in the AT&T app. We use the function that’s included on your device.

Last updated: February 9, 2026

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