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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Bill & account](https://www.att.com/support/my-account/) # Protect your AT&T account Review settings to help prevent unauthorized access to your account—whether online, in-store, or by phone. * * * ## Account settings ### Wireless account lock Turning on wireless account lock disables some transactions and account changes for all devices and lines on your account. [Review wireless account lock details](https://www.att.com/support/article/wireless/000102016/ "Link opens in same window") ### AT&T ID or password Update your AT&T ID if it’s something easy to guess, or it’s been compromised. Change your password if you think someone has accessed your account. Try to create a long password with a mix of uppercase and lowercase letters, numbers, and symbols. If you have more than one ID, be sure to use different passwords for each one. [Find out how to change your AT&T ID or password](https://www.att.com/support/article/wireless/KM1008941/ "Link opens in same window.") ### Account passcodes A passcode is like a numerical PIN, and you use it for a specific account. You need your passcode if you call us about your account. There are two types of passcodes: - __Wireless passcodes__ are used for wireless accounts that aren’t combined with other services like AT&T Internet, Phone, or U-verse® TV. You can use this to add an extra layer of security to your online account when you turn on extra security. - __Account passcodes__ are available for AT&T Internet, Phone, and U-verse TV accounts, as well as combined accounts that include wireless service. [Learn how to change a passcode](https://www.att.com/support/article/wireless/KM1051385/ "Link opens in same window") ### Contact info Make sure you have the most up-to-date info in your account details. You can: - Change your contact email address if you don’t think your email is private. - Review the phone numbers on all your accounts. Make sure you note which phone numbers have permission to reset your password. [Learn how to update your contact info](https://www.att.com/support/article/wireless/KM1031540/ "Link opens in same window") ## Other users on your accounts ### Secondary online users Anyone on your account with secondary online access can sign in with their own ID and password to manage your account. [Learn how to add or remove secondary online access](https://www.att.com/support/article/wireless/KM1045763/ "Link opens in same window") ### Authorized users (wireless only) Anyone listed as a Retail Authorized User may be able to manage your wireless account in an AT&T store. [Find out how to add or remove Retail Authorized Users](https://www.att.com/support/article/my-account/KM1040456/ "Link opens in same window") Last updated: March 25, 2026 * * * ## Browse topics Account access, IDs & passwords Billing & payments Move, change, suspend & cancel service Privacy, fraud & security Profile & contact info Usage info & alerts Learn how to create an ID, sign in, and manage your account. AT&T app & signing in IDs, signing in & linking accounts Passcodes Passwords Permissions & granting access ### Did you get the help you needed? 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