User permissions for your DIRECTV account

Learn more about who can access your DIRECTV account online or on the phone with AT&T.

Who can manage accounts

Learn more about who can manage your account online. Every primary or secondary access user must have a user ID and password.
When calling AT&T, an authenticated caller can make account changes. Callers must be properly authenticated prior to receiving help by phone.

This table shows the user permissions for the main functions on your DIRECTV account.

User permission levels
Task		Primary access (online)¹	Secondary access (online)¹	Authenticated caller
Make account updates	Ask general account questions	X	X	X
	Enroll in AutoPay	X	X	X
	Enroll in Paperless Billing	X	X	X
Control account access	Resolve issues with user ID or signing in	X	X	X
	Add or remove a person's secondary access	X
	Give your primary access to a secondary and change yourself to a secondary user	X
Make plan updates	Change your plan	X	X	X
Make plan updates	Add or remove TV channels/packages	X	X	X
Perform billing tasks	Make payments	X	X	X
	Set up recurring payments	X	X	X
	Schedule a payment	X	X	X
	Get total account balance	X	X	X
	Get payment history	X	X	X
	View and print reports on usage and trends	X	X
Make profile updates	Change billing address	X	X	X
	Update contact phone numbers	X	X	X
	Add email addresses	X	X	X
	Opt in or out of certain automated messaging	X	X	X

See all important details

Last updated: February 18, 2024

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