If you expect a Theft Alert email but don’t get one, check your spam or junk folder to make sure that emails from AT&T Mobile Security aren’t ending up in that folder.
If you have an issue viewing the email:
Make sure you have enabled your email to display images.
- Open the email in a different browser.
- Open the email from a desktop computer.
- If the picture appears all black, it’s possible that it was taken in insufficient lighting.
If the email is deleted from your Inbox AT&T Mobile Security isn’t able to send a duplicate.No photo or location in the email alert
Sometimes we’re unable to capture a photo or the location of your device in time before the email is sent. No Theft Alert email when device powers off
Every operating system behaves differently when it comes to how they shut apps down when the phone is powered off. Sometimes this means that we don’t capture a photo or the location of your device in time before the phones OS shuts down. Notifications will not be triggered until another Theft Alert event occurs.
If you have any questions or need assistance, get help with the Mobile Security app
Suspend wireless service if your phone has been stolen
If your phone has been stolen, you may want to suspend your service so that you don't incur any unwanted charges. To learn how to suspend your service, go to suspend wireless service and block your device
.See all important details