Resolve payment issues

Have a problem with your payment? We’re happy to look into it.

Get help with payment concerns

Any of these issues happen to you?
  • A charge on your credit or debit card that doesn’t look right
  • Your payment amount appears to be incorrect
  • Your AutoPay payment isn’t scheduled correctly
  • Your payment didn’t post

If so, we’re happy to check into it. Gather the following info and fill out this form:
  • Your credit or debit card number (or, your bank routing and account numbers)
  • Your AT&T account number
  • A brief explanation of the problem with the date and amount of the disputed transaction
  • Your name, phone number, and email address so we can contact you
  • An image of the credit card, check, or bank statement showing the disputed transaction
  • The name and address of the bank or card issuer.

Important info

  • It can take up to 5 business days to hear back from us.
  • To prevent service disruption, keep paying your bill while we look into your concerns.
  • Have an issue with your bill charges or something that isn’t listed on the form? If so, contact us.
Last updated: June 15, 2023

Did you get the help you needed?

Great! We're so glad we could help.


We're sorry that didn't solve your issue.


Thanks for your feedback!

Community forums

Have questions about your Bill & account service? Explore our community forums for answers.