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Bill & account
Resolve payment issues
Have a problem with your payment? We’re happy to look into it.
Get help with payment concerns
Any of these issues happen to you?
A charge on your credit or debit card that doesn’t look right
Your payment amount appears to be incorrect
Your AutoPay payment isn’t scheduled correctly
Your payment didn’t post
If so, we’re happy to check into it. Gather the following info and
fill out this form
Your credit or debit card number (or, your bank routing and account numbers)
AT&T account number
A brief explanation of the problem with the date and amount of the disputed transaction
Your name, phone number, and email address so we can contact you
An image of the credit card, check, or bank statement showing the disputed transaction
The name and address of the bank or card issuer.
It can take up to 5 business days to hear back from us.
To prevent service disruption, keep paying your bill while we look into your concerns.
Have an issue with your bill charges or something that isn’t listed on the form? If so,
Last updated: June 15, 2023
Looking for more info?
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