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Manage secondary online access for your accounts

Learn how to add or remove secondary online access or transfer primary online access to your accounts.


ArticleDETAILED INFO

How to add or remove online access for an account

  1. Go to Profile > Account users.
  2. If you have more than one account, select the account you want to manage from the drop-down at the top.
  3. In the Secondary users section, select Manage secondary users
  4. Choose the desired action from the chart below.

Add or remove online access 
TaskHow to add or remove accessWho can make the changeAdditional information
Offer someone secondary online accessSelect Add secondary users.Primary onlyChoose the wireless number (if available) or email of someone on the account. Or specify an email for anyone not on the account. The person will receive a text or email offering access.
Remove someone’s secondary accessSelect the trash can icon next to the name of the person you want to remove.Primary onlyThis removes the ability of that user to manage the account online.
Give your primary access to a secondarySelect Transfer primary online access under the secondary user’s name.Primary onlyThis option swaps access to make the primary a secondary and vice versa. After the transfer, only the new primary can control who has online access to the account.

Note: N/A for U-verse TV or AT&T Internet.
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About primary and secondary online access

  • One user ID will have primary online access to the account and can manage secondary access.
  • Secondary access users can co-manage the account online by doing most of the same functions as the person with primary access.
  • Multiple people can have secondary access.
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