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Our security measures can sometimes misread and block legitimate messages. [Contact us about our email block list](mailto:[email protected] "Link opens in new window") for help. What do I do if an email doesn’t go through, but I don’t get an error? - Make sure you are using the right email address. Some email formats could include an underscore. Underscores (\_) can look like spaces. As an example, john\[email protected] might look like john [[email protected]](mailto:[email protected]). - Wait a few minutes and try sending your message again. Temporary mail server issues can sometimes cause email delivery problems. - Contact your internet or email provider for help. What does it mean if I get an error after emailing an AT&T customer? It’s possible that your email wasn’t delivered. Read the error message for more info. Think your email was blocked? [Contact us](mailto:[email protected]) about our email block list. * * * Last updated: March 24, 2025 * * * ## Browse topics Features, passwords & settings Learn how to manage your email settings, passwords, and security features. Email & att.net features Email settings Security Sending & receiving email Troubleshooting ### Did you get the help you needed? 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