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AT&T Mark the Spot

Use the AT&T Mark the Spot app to report dropped calls, network issues, and receive network improvement notifications.


ArticleDETAILED STEPS

Report dropped calls and network issues

Before you begin

Download the Mark the Spot app
Visit your smartphone application store to download AT&T Mark the Spot:
Use the AT&T Mark the Spot app to provide feedback on your network experience

AT&T utilizes this feedback to better target network optimization and enhancements. Problems are clustered together to highlight areas for investigation.

Note: No immediate follow-up action is performed by AT&T on Mark the Spot reports.
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Use AT&T Mark the Spot to report issue

To report a dropped call or network issue:
  1. Open the AT&T Mark the Spot app on your device.
  2. Select Where Did It Happen.
  3. Select What Happened.
  4. Select Where Were You.
  5. Select Submit.
  6. If you’re unable to connect to the network, Save your report.
  7. Saved reports display as a red pin on the map.
  8. When your device connects to the network, submit your report.
  9. You get a free text message when we receive your report
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Use AT&T Mark the Spot to report issue

Additional application features include:
  • Network News - Updates on network improvements where you filed reports or saved ZIP Codes.
  • Tips/Optimize - Tips to optimize performance on your device.
  • Feedback - Give us suggestions for future enhancements.
  • AT&T Wi-Fi - Find AT&T Wi-Fi Hot Spots.
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