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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Internet](https://www.att.com/support/internet/) # Learn about your All-Fi Hub (BGW620) Get all the details on using your BGW620 to connect to the internet and get help with common issues. * * * You’re viewing instructions for Internet equipment  BGW620 BGW620 000104091-slctrgrp\_bgw620 * * * Status lightsStatus lightsWi-Fi detailsWi-Fi detailsAdvanced settingsAdvanced settings ### Detailed light info Review the PDF to get all info related to the lights on your BGW620 All-Fi Hub™. [View PDF, 114KB](https://www.att.com/scmsassets/support/internet/allfi-hub-bgw620-whatdothelightsmean-accessibility.pdf) ### Status light The color and state of your status light lets you know the status of your All-Fi Hub. If your status light is: - __White (solid):__ The hub is online. - __Red (solid):__ Your hub is either overheating or has a hardware issue. Make sure it’s on a flat surface with open space around it. Then, try a restart. - __Red (blinking slow):__ There’s an issue with your network. First check your cables. Then, press and hold the reset button for ten seconds. If that doesn’t help, check for outages at [att.com/outages](http://www.att.com/outages "Link opens in new window"). - __Yellow (blinking fast):__ One of your voice lines has a problem. - __Blue (solid):__ The hub is in internet backup mode. [Review BGW620 Safety and Regulatory info (PDF, 115KB)](https://www.att.com/scmsassets/support/internet/bgw620-700-att-compliance-leaflet-en_-512790c.pdf "PDF opens in new window") You can turn your Wi-Fi on or off by pressing the Wi-Fi button on the front of your All-Fi Hub. Turning off Wi-Fi will disconnect all devices connected to your All-Fi Hub. ### Find Wi-Fi info Get your Wi-Fi name and password in one of three ways: - __All-Fi Hub:__ Look for a sticker with your Wi-Fi name and password. - __QR code:__ Use your mobile device to automatically connect devices to your hub. - __Smart Home Manager:__ Open [Smart Home Manager](http://www.att.com/shm "Link opens in new window") and look for the __My Wi-Fi card__. Don’t have the Smart Home Manager app yet? Download the app from the [Apple App store](https://itunes.apple.com/us/app/smart-home-manager/id1258654743?mt=8 "Link opens in new window") or [Google Play store](https://play.google.com/store/apps/details?id=com.att.shm "Link opens in new window"). ### Change Wi-Fi name 1. Sign in to [Smart Home Manager](http://www.att.com/support/internet/home "Link opens in new window"). 2. Scroll to the __My Wi-Fi card__ and choose __Change__ next to the name or password. 3. Select __X__ to clear existing info, then enter a new name or password. 4. Select __Save__. Once you finish making changes, reconnect your devices with the updated network info. __FYI:__ You can also update your Wi-Fi from your [All-Fi Hub settings](http://192.168.1.254/ "Link opens in new window"). ### Mac address filtering Set up your All-Fi Hub so that it only connects to devices by MAC address. This makes your connections more secure. When you turn on MAC address filtering, only devices that you select can connect to your network. __FYI:__ Make sure you have the MAC address for each device you want to access your Wi-Fi home network. Every device will have its own process to find its MAC address. Check your service documentation or manufacturer’s website for detailed instructions. 1. Go to your [All-Fi Hub settings](http://192.168.1.254/ "Link opens in new window"). 2. Select __Home Network__, then __Mac Filtering__. 3. Enter the __Device Access Code__ from your hub. 4. Go to the __MAC Filtering section__ and select __Enabled__ for the radio you want to turn on MAC Filtering. 5. In __Mac Filter Entry__, either: - Select your devices’ __MAC addresses__ - Enter the __MAC address__ in the __Manual Entry__ field (repeat as needed) 6. Choose __Add__. 7. Select __Save__. ### Port forwarding __Important:__ Use port forwarding with caution. It may allow others to access devices in your home without your knowledge. 1. Go to your [All-Fi Hub settings](http://192.168.1.254/ "Link opens in new window"). 2. Select the __Firewall__ tab. 3. Enter the __Device Access Code__ on your hub. 4. Select __NAT/Gaming__. Get a warning message? Go to the [AT&T Port Forwarding tool](https://ufix.att.com/portal/index.html?referrerid=3&go=portforwarding "Link opens in new window") to enable port forwarding on your account. Then, you can continue with these steps. 5. From the __Service__ dropdown, select the application for port forwarding. If your application isn't in the list, or you are setting up port forwarding for a device: - Select __Custom Services__. - In the __Service Name__ area, enter the name for the application or device. - For __Global Port Range__, enter the port(s) you want to open. We recommend that you create a separate service entry for each port rather than using a port range. In this case, the port number should be the same in the Global Port Range fields. - In __Base Host Port__, enter the port number used for the first __Global Port Range__ section. - Choose the appropriate __Protocol__ from the dropdown for the application or device you are adding. - Select __Add__. - Repeat for more applications and devices. - When all applications or devices have been added, select __Return to NAT/Gaming__. Your new applications or devices will display in the Applications list. 6. From the __Needed by Device__ dropdown, choose the __device name__ or __IP address__ of the device to open the port. 7. Select __Add__. 8. When your selections display in Hosted Applications, select __Save__. * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * What if my devices have trouble connecting to my BGW620 Wi-Fi network? Try these tips: - Check the signal strength in the location of the Wi-Fi device. If it’s not strong enough, you may need [All-Fi Extenders](https://www.att.com/support/article/u-verse-high-speed-internet/KM1192919/ "Link opens in same window"). - Update your Wi-Fi device to the latest drivers or firmware. Refer to your device manufacturer for instructions. If these don’t work, update your hub’s Operation Mode. From a device connected to your home network: 1. Go to your [hub settings](http://192.168.1.254/ "Link opens in new window"). 2. Select the __Home Network__ tab, then __Wi-Fi__. If asked, enter the __Device Access Code__ located on the gateway. 3. Locate __Home SSID__ and for __Operation Mode__ choose __Max Interoperability__. 4. Select __Save__ and then __Continue__. What are the different color ports on a BGW620 All-Fi Hub? - __Yellow Ethernet ports__ support data transmission speeds of up to 1000Mbps. They’re also compatible with 10/100Mbps connections. - __Blue Ethernet ports__ support data transmission speeds of up to 10Gbps. They’re also compatible with 10/100/1000Mbps and 2.5Gbps connections. - __Red ONT Ethernet ports__ - If a cable is connected from the ONT to this port, don’t disconnect it. It connects your BGW620 to the internet and AT&T FiberSM. - If it isn’t connected to your ONT, you may use it to connect devices. It will support data transmissions speeds of up to 10Gbps. Can I move my BGW620 All-Fi Hub? You can only move your gateway within reach of the fiber or Ethernet cable. __Green and white fiber cable__ 1. Remove all cables from the back of your gateway, including your fiber cable. Note how they were connected. 2. Place the gateway where you want it and plug each of the cables back into the appropriate ports. __Red and white ONT cable__ 1. Remove all cables from the back of your gateway that go to your AT&T service box. Note how they were connected. 2. Place the gateway where you want it and plug each of the cables back into the appropriate ports. Want to move your BGW620 to a place that isn’t within reach of your cable? You’ll have to [schedule a tech appointment](https://www.att.com/support/contact-us/ "Link opens in new window"). * * * Last updated: June 30, 2025 * * * ## Browse topics Connections, browsing & security Installation & order status Troubleshooting & repair Wi-Fi gateways & equipment Learn about internet and Wi-Fi connections, tools, and security. Advanced information Apps & tools Home network & Wi-Fi gateway connections Security & safety Web browsing & internet speeds ### Did you get the help you needed? 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