Learn about your All-Fi Hub (BGW620)

Get all the details on using your BGW620 to connect to the internet and get help with common issues.

Status lights

Detailed light info

Review the PDF to get all info related to the lights on your BGW620 All-Fi Hub™.

View PDF, 114KB

Status light

The color and state of your status light lets you know the status of your All-Fi Hub. If your status light is:

White (solid): The hub is online.
Red (solid): Your hub is either overheating or has a hardware issue. Make sure it’s on a flat surface with open space around it. Then, try a restart.
Red (blinking slow): There’s an issue with your network. First check your cables. Then, press and hold the reset button for ten seconds. If that doesn’t help, check for outages at att.com/outages.
Yellow (blinking fast): One of your voice lines has a problem.

WPS light

This light helps you identify the pairing process with other devices on your Wi-Fi® network. If the light is:

Green (blinking slow): The hub is ready to pair with a device with WPS.
Red (blinking fast): The hub has too many devices trying to pair or it’s restarting.
Red (solid): WPS pairing failed. You can try again or connect with your Wi-Fi name and password.

Review BGW620 Safety and Regulatory info (PDF, 115KB)

Wi-Fi details

You can turn your Wi-Fi on or off by pressing the Wi-Fi button on the front of your All-Fi Hub. Turning off Wi-Fi will disconnect all devices connected to your All-Fi Hub.

Find Wi-Fi info

Get your Wi-Fi name and password in one of three ways:

All-Fi Hub: Look for a sticker with your Wi-Fi name and password.
QR code: Use your mobile device to automatically connect devices to your hub.
Smart Home Manager: Open Smart Home Manager and look for the My Wi-Fi card. Don’t have the Smart Home Manager app yet? Download the app from the Apple App store or Google Play store.

Change Wi-Fi name

Sign in to Smart Home Manager.
Scroll to the My Wi-Fi card and choose Change next to the name or password.
Select X to clear existing info, then enter a new name or password.
Select Save.

Once you finish making changes, reconnect your devices with the updated network info.

FYI: You can also update your Wi-Fi from your All-Fi Hub settings.

Manage Wi-Fi security

Your hub comes with the security On and set to WPA-2 (Wi-Fi Protected Access II). If you or someone else turned the security Off, learn how to turn it back on.

1. Go to your All-Fi Hub settings.
2. Select Home Network, then Wi-Fi.
3. Enter the Device Access Code on your hub.
4. Select Advanced Options.
5. Do the following for all Wi-Fi configuration sections:
  - To use the default password, select WPA – Default Password from the Security options.
  - To use a custom password or a password you changed, choose WPA from the Security options.
  - In the WPA Version section, select WPA-2 for maximum compatibility.
  - Enter a new 10-character password. Use a longer or more complex password for better security.
6. Select Save.
7. Update your Wi-Fi devices with your new password info.

FYI: Each of your radio bands may have different network names and passwords. For the best Wi-Fi experience, we recommend you use the same Wi-Fi network name and password for all radios.

Advanced settings

Hide Wi-Fi info

Important: Before proceeding with this process, be sure to store your Wi-Fi network name and password in a safe location. You’ll have to manually enter them after your network name is hidden. Then, choose your equipment type to get detailed instructions.

Go to your All-Fi Hub settings.
Select Home Network, then Wi-Fi.
Enter the Device Access Code on your hub.
Select Home Network, then Wi-Fi.
Select Continue.
Select Home Network, then Wi-Fi.
Choose Advanced Options in the Wi-Fi section.
Scroll to each of the Radio sections.
Next to Hide Network Name (for the selected radio), choose On from the dropdown.
Select Save.

Mac address filtering

Set up your All-Fi Hub so that it only connects to devices by MAC address. This makes your connections more secure. When you turn on MAC address filtering, only devices that you select can connect to your network.

FYI: Make sure you have the MAC address for each device you want to access your Wi-Fi home network. Every device will have its own process to find its MAC address. Check your service documentation or manufacturer’s website for detailed instructions.

Go to your All-Fi Hub settings.
Select Home Network, then Mac Filtering.
Enter the Device Access Code from your hub.
Go to the MAC Filtering section and select Enabled for the radio you want to turn on MAC Filtering.
In Mac Filter Entry, either:
- Select your devices’ MAC addresses
- Enter the MAC address in the Manual Entry field (repeat as needed)
Choose Add.
Select Save.

Port forwarding

Important: Use port forwarding with caution. It may allow others to access devices in your home without your knowledge.

Go to your All-Fi Hub settings.
Select the Firewall tab.
Enter the Device Access Code on your hub.
Select NAT/Gaming. Get a warning message? Go to the AT&T Port Forwarding tool to enable port forwarding on your account. Then, you can continue with these steps.
From the Service dropdown, select the application for port forwarding. If your application isn't in the list, or you are setting up port forwarding for a device:
- Select Custom Services.
- In the Service Name area, enter the name for the application or device.
- For Global Port Range, enter the port(s) you want to open. We recommend that you create a separate service entry for each port rather than using a port range. In this case, the port number should be the same in the Global Port Range fields.
- In Base Host Port, enter the port number used for the first Global Port Range section.
- Choose the appropriate Protocol from the drop-down for the application or device you are adding.
- Select Add.
- Repeat for more applications and devices.
- When all applications or devices have been added, select Return to NAT/Gaming. Your new applications or devices will display in the Applications list.
From the Needed by Device dropdown, choose the device name or IP address of the device to open the port.
Select Add.
When your selections display in Hosted Applications, select Save.

FREQUENTLY ASKED QUESTIONS

Last updated: March 14, 2025