Reset your Wi-Fi gateway to original settings

Before doing a factory reset, which will delete custom settings, try to reboot your Wi-Fi gateway.

Reset gateway

Heads up: Be sure to jot down your custom settings, like your static IP address if you have one, or your Wi-Fi^® network name (SSID). You can then change them back after the factory reset.

1. Press and hold the gateway Reset button for at least 10 seconds. If you let go before 10 seconds, the gateway will reboot, but it won’t reset.
2. Wait until the gateway restarts and all the status lights are lit. 
3. See if the Broadband or Service status lights are solid green. If so, the reset worked.

Find or change your Wi-Fi info

• See how to reconnect your devices to your Wi-Fi network. 
• If you had a custom Wi-Fi network name or password before the factory reset, learn how to reset your Wi-Fi gateway to original settings.

Reset didn’t work?

If you still have problems, make sure your device isn’t defective. Find out what the status lights on your gateway or modem mean