Before doing a factory reset, which will delete custom settings, try to reboot your Wi-Fi gateway
Reset gatewayHeads up:
Be sure to jot down your custom settings, like your static IP address if you have one, or your Wi-Fi®
network name (SSID). You can then change them back after the factory reset.
- Press and hold the gateway Reset button for at least 10 seconds. If you let go before 10 seconds, the gateway will reboot, but it won’t reset.
- Wait until the gateway restarts and all the status lights are lit.
- See if the Broadband or Service status lights are solid green. If so, the reset worked.