1. [Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Bill & account](https://www.att.com/support/my-account/) # Change or reset your sign-in password Forget your AT&T or AT&T Mail password? Know your password but want to update it? Learn how to reset or change your password. * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * How do I reset my password if I don’t know it? 1. Go to [reset your password](https://identity.att.com/identity-ui/fpwd/lander "Link opens in new window"). 2. Enter your __AT&T ID__ and the last name associated with your ID. 3. Choose your verification method and follow the prompts. 4. Enter and confirm your new password. Can I change my password? If you know your password and want to update it: 1. Go to your [account profile](https://www.att.com/acctmgmt/passthrough/PROFILEOVERVIEW?origination_point=eSupport "Link opens in a new window"). Sign in, if asked. 2. Locate __Password__ in __Your info.__ 3. Select __Edit.__ 4. Enter and save your password info. * * * ## Password requirements Your password must be 8-24 characters. It can have: - Uppercase and lowercase letters - Numbers - Special characters: + (plus), = (equal), # (hashtag), ? (question mark), * (asterisk), $ (dollar sign), ! (exclamation point), _ (underscore), - (hyphen) For a more secure password, avoid using personal details that are easy to guess. Also, stay away from common words or obvious series like 123456 or abcdef. ## Password change info If you change or reset your password, make sure you: - Update your password wherever you've saved it. This includes your devices, web browsers, and any apps. - Use the new password to sign in to your AT&T Mail account if you use the same ID and password to sign in to your AT&T account and your email. ## Password troubleshooting Try these tips if you’re having trouble with your password. - Type in your AT&T ID and password manually to avoid auto-fill errors. - Select __Reset your password__ to [get a temporary password by text message](https://www.att.com/support/article/my-account/KM1046479/ "Link opens in same window") or email. Use the temporary password to sign in and create a new one. Don’t have a password recovery option or still having trouble signing in? Call us at [__800.288.2020__](tel:%20800.288.2020). Last updated: April 3, 2026 * * * ## Browse topics Account access, IDs & passwords Billing & payments Move, change, suspend & cancel service Privacy, fraud & security Profile & contact info Usage info & alerts Learn how to create an ID, sign in, and manage your account. AT&T app & signing in IDs, signing in & linking accounts Passcodes Passwords Permissions & granting access ### Was this guide helpful? We use [cookies](https://about.att.com/privacy/full_privacy_policy/cookies.html) to help enhance your experience on our site and for analytics. We also may use cookies for marketing purposes. You can manage your preferences and opt out of the sharing for targeted advertising and sales of cookie data. Learn more about our approach to privacy at [att.com/privacy](https://att.com/privacy). Manage your preferences Opt out Continue without changes