Due to increased call volumes, you may have to wait a little longer to talk to an agent. But here’s how to get your balance and due date over the phone:
*Can I get my late fees or data overage charges waived if I am impacted by COVID-19?
- Wireless: Call 800.331.0500 (or 611 from an AT&T wireless phone).
- All other services: Call 800.288.2020.
We know that many people are experiencing economic hardships as a result of the coronavirus pandemic.
AT&T is keeping you connected 24/7. As part of this effort, we'll waive:
- Late payment fees for postpaid wireless, home phone, internet, U-verse TV, and DIRECTV.
- Domestic postpaid wireless plan overage charges for data, talk, or text.
Have your user ID and password ready to submit a waiver request
Please allow one to two billing cycles to see your credit, if applicable.
This waiver applies to these fees or charges incurred from March 13, 2020 to June 30, 2020.
You’ll see the fees or charges on your bill, but we’ll give you a credit to cover them.