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# Learn about your NVG599
Get details on using your NVG599 to connect to the internet and find help for common issues.
* * *
You’re viewing instructions for
Internet equipment
Arris
NVG599
KM1050507-slctrgrp\_arrnvg599
* * *
Status lightsStatus lightsWi-Fi infoWi-Fi infoAdvanced settingsAdvanced settings
### Power light
- __Green (solid):__ Power is on
- __Green (flashing):__ Power-On Self-Test (POST) is in progress.
- __Red (flashing):__ A POST failure (not bootable) or device malfunction occurred.
- __Orange/Amber:__ Firmware upgrade is in progress.
- __Off:__ The unit has no AC power.
### Battery light
- __Green (solid):__ Battery is in place but isn’t being used.
- __Green (flashing):__ The battery is charging.
- __Red (solid):__ The battery backup is faulty.
- __Red (flashing):__ The battery should be replaced.
- __Amber (solid):__ The battery is in use.
- __Amber (flashing):__ The battery is low.
- __Off:__ There isn’t a battery, or the battery isn’t charged.
### Ethernet light
- __Green (solid):__ A computer or device is connected to an Ethernet port.
- __Green (flickering):__ There’s activity from a device connected to an Ethernet port. The flicker is synchronized to data traffic.
### Wi-Fi light
- __Green (solid):__ A computer or device is connected by Wi-Fi® to the gateway.
- __Green (flickering):__ There’s activity from a device connected through Wi-Fi. The flicker is synchronized to data traffic.
### HomePNA light
- __Green (solid):__ A powered device is connected to the associated port.
- __Green (flickering):__ There’s activity from devices connected to the port. The flicker is synchronized to data traffic.
### Broadband 1, 2 light
- __Green (solid):__ The gateway is connected to our network.
- __Green (flashing):__ The gateway is trying to connect to our network.
- __Green & red (flashing):__ The gateway has been trying to connect to our network for more than three minutes.
- __Red (flashing):__ The gateway can't connect to our network or isn’t detecting a DSL signal.
### Service
- __Green (solid):__ The gateway has obtained an IP address from our network. The connection is active.
- __Green (flashing):__ The gateway is trying to obtain an IP address.
- __Red (solid):__ Internet service authentication has failed.
### Phone 1, 2 light
- __Green (solid):__ A phone is connected and registered.
- __Green (flashing):__ A phone is off the hook on the associated line.
### USB light
- __Green (solid):__ A device is connected to the USB port.
- __Green (flashing):__ There’s activity from a device connected to the USB port. The flicker is synchronized to data traffic.
### WPS light
This appears after using the WPS button.
- Green (solid): Wi-Fi Protected setup completed successfully.
- Green (flashing): WPS is broadcasting to connect devices.
- Red (flashing): Session overlap was detected.
- Red (solid): WPS is disabled, or a WPS connection failed.
### Status lights during firmware upgrades
Firmware updates keep your Wi-Fi gateway running smoothly. During the software installation, you’ll lose internet and phone service. The lights will function as follows:
- As firmware is being loaded into flash, the lights will operate normally as described.
- During firmware upgrade installation, the Power light will flash Orange/Amber and all other lights will be off.
### Find Wi-Fi info
Get your Wi-Fi® name and password to connect devices to your network:
- __Wi-Fi gateway:__ Look for a sticker with your Wi-Fi name and password.
- __QR code:__ Use your mobile device to automatically connect devices to your hub.
- __Smart Home Manager:__ Open [Smart Home Manager](http://www.att.com/shm "Link opens in a new window") and look for __My Wi-Fi__.
### Change Wi-Fi name
1. Sign in to [Smart Home Manager](https://att-my.sharepoint.com/personal/mm469j_att_com/Documents/att.com/shm "Link opens in a new window")
2. Scroll to the __My Wi-Fi card__ and choose __Change__ next to the name or password.
3. Select __X__ to clear existing info, then enter a new name or password.
4. Select __Save__.
Once you finish making changes, reconnect your devices with the updated network info.
__FYI:__ You can also update your Wi-Fi from your [Wi-Fi gateway settings](http://192.168.1.254/ "Link opens in a new window").
### Manage Wi-Fi security
Your gateway comes with the security __On__. If the security was turned __Off__, this is how to turn it back on.
1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in a new window.").
2. Select __Home Network__, then __Wireless__.
3. Enter the __Device Access Code__ (found on the gateway) in __Password__.
4. Make sure __User ID__ is __On__.
5. Scroll to Security and select __WPA-PSK__ from the dropdown.
6. Enter the new __Wi-Fi password__ (__Wireless Key__) in __Key entry__.
- For 64-bit encryption, enter a 10-digit password made up of numbers and letters a-f or A-F.
- For 128-bit encryption, enter a 26-digit hexadecimal number made up of numbers and letters a-f or A-F.
7. Select __Save__.
### Hide Wi-Fi info
__Important:__ Before following these steps, be sure to store your Wi-Fi network name and password in a safe location. You’ll have to manually enter them after your network name is hidden. Then, choose your equipment type to get detailed instructions.
1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in a new window.").
2. Select __Home Network__ and then __Wi-Fi.__
3. Enter the __Device Access Code__ found on your gateway and select __Continue.__
4. Go to the __Wi-Fi section__ and choose __Advanced Options.__
5. Under __2.4Hz Radio__ or __5.0Hz Radio__ scroll to __Home SSID.__
6. Look for __Hide Network Name__ and select __On__ from the dropdown.
7. Select __Save.__
### Port forwarding
__Important:__ Use port forwarding with caution. It may allow others to access devices in your home without your knowledge.
To open a port for user-defined applications:
1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in a new window.").
2. Select __Firewall__.
3. Enter the __Device Access Code__ found on your gateway.
4. Select __NAT/Gaming__. If you get a warning message, restart your Wi-Fi gateway. Then, continue with these steps.
5. Select __Continue__.
6. Select the application for port forwarding from the __Service__ drop-down. If you don’t see your application, or you're setting up port forwarding for a device:
- Select __Custom Services__.
- Enter the name for the application or device in __Service Name__.
- Enter the port(s) you wish to open for __Global Port Range__. It's recommended to create a separate service entry for each port as opposed to using a port range. In this case the port number should be the same in the Global Port Range fields.
- In __Base Host Port__, enter the port number used in the first field of the __Global Port Range__ section.
- Select the appropriate __Protocol__ from the drop-down for the application or device you want to add.
- Select __Add__. Repeat as needed for other applications and devices.
- Select __Return to NAT/Gaming__ when you’ve added all applications or devices. Your new applications or devices will display in the Applications list.
7. Select the __device name__ or __IP address__ of the device you wish to open the port from __Needed by Device__, then select __Add__.
8. Select __Save__ when your selection displays in __Hosted Applications__.
Last updated: June 2, 2025
* * *
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