Every light on your Wi-Fi gateway has a meaning. Learn what each light means and how to use them to troubleshoot network problems.
You’re viewing instructions for
Modem / gateway
2701 HGV-B (Black)KM1010308-slctrgrp_2w2701hgvb
|Power||Off||Power is off or gateway is not getting power.|
|Solid Green||Power is on.|
|Solid Red||Power on/self-test failed or gateway has malfunctioned.|
|Ethernet||Off||There isn’t a cable or device connected by Ethernet to the gateway, or the gateway is off.|
|Solid Green||A device is connected by Ethernet to the gateway.|
|Flashing Green||There is activity from devices connected to an Ethernet port. The flickering of the light is synchronized to data traffic.|
|Wireless||Off||No devices are connected wirelessly or gateway is off.|
|Solid Green||A device is connected wirelessly.|
|Flashing Green||There is activity from devices connected using a wireless connection. The flickering of the light is synchronized to data traffic.|
|DSL||Off||No DSL signal or gateway is off.|
|Solid Green||Gateway is connected to DSL.|
|Flashing Green||Gateway is attempting to sync with DSL.|
|Solid Red||Gateway failed to sync three times. Possible hardware failure. Contact Technical Support.|
|Internet||Off||Gateway is in bridge mode or is off.|
|Solid Green||Gateway is connected to the internet.|
|Flashing Green||Internet is connected and data traffic is passing through the gateway.|
|Solid Red||Gateway cannot connect to the internet.|
Great! We're so glad we could help.
We're sorry that didn't solve your issue.