Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | `>`

!We can't find that ZIP Code. Try again.

Find your Wi-Fi info - 2WIRE 3800

Looking for the Wi-Fi network name (SSID) and password (network key) you use to connect  wireless devices to your home network? Here’s how to find them.

You’re viewing instructions for

Modem / gateway




Use Smart Home Manager to get your Wi-Fi name and password

Find your Wi-Fi® network info using your ID and password on any computer or mobile device, no matter where you are.Get it

Get your network info

You can find your network name and password on your Wi-Fi gateway itself or on the gateway settings screen. The label on your gateway is the quickest way to get your network info. If you changed your Wi-Fi name and password from the default info on the label, use the gateway settings screen.

Wi-Fi gateway

Look for the sticker with the original Wi-Fi settings on the side of your gateway.
  • The Wi-Fi name is 2WIRE followed by the last 3 digits of the gateway serial number (SN).
  • The Wi-Fi password is the 10-digit number labeled Wireless Network Key. (Mac OSX users may need to enter a $ character at the beginning of the Wi-Fi password.)

Gateway settings screen

You can also get your network info from a device connected to your home Wi-Fi network. This is useful if you or someone else changed your Wi-Fi name or password.
  1. Go to your gateway settings.
  2. Locate the Gateway Status section.
    • The Wi-Fi network name is the Network ID (SSID).
    • The Wi-Fi password is the Network Key.

Did you get the help you needed?

Great! We're so glad we could help.


We're sorry that didn't solve your issue.


Thanks for your feedback!

Community forums

Have questions about your Internet service? Explore our community forums for answers.