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Find your Wi-Fi info – NVG599

Looking for the Wi-Fi network name (SSID) and password (network key) you use to connect  wireless devices to your home network. Here’s how to find them.

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Modem / gateway




Use Smart Home Manager to get your Wi-Fi name and password

Find your Wi-Fi® network info using your ID and password on any computer or mobile device, no matter where you are.Get it

Get your network info

Find your network name and password on your Wi-Fi gateway itself or on the gateway settings screen. The label on your gateway is the quickest way to get your network info. If you changed your Wi-Fi name and password from the default info on the label, use the gateway settings screen.

Wi-Fi gateway

Look for the sticker with the original Wi-Fi settings on the side of your gateway.
  • The Wi-Fi name is ATT followed by the last 7 digits of the gateway serial number (SN), or the name printed by SSID.
  • The Wi-Fi password is the 12-digit number labeled Wireless Network Key. (Mac OSX users may need to enter a $ character at the beginning of the Wi-Fi password.)

Modem sticker

Gateway settings screen

You can also get your network info from a device connected to your home Wi-Fi network. This is useful if you or someone else changed your Wi-Fi name or password.

With the NVG599, you may have multiple network names for each band being used: 2.4GHz, 2.4GHz Guest, and 5.0GHz.
  1. Go to your gateway settings.
  2. In Gateway Status, locate the Wireless section.
    • The Wi-Fi network name(s) are the Network IDs (SSID).
    • The Wi-Fi password(s) are the Network Keys.

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