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Change your Wi-Fi info – 2Wire 3801

Your Wi-Fi gateway comes with a default Wi-Fi network name and password. You can change either to make them easier to remember.

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Modem / gateway



Wi-Fi Name & Password: 3801, 5031, 3600, 5168

This video walks through how to find and change your Wi-Fi name and password for your 3600HGV, 3801HGV, 5031NV or 5168NV Wi-Fi Gateway. The model number is listed on the front of your Gateway toward the bottom.



Use Smart Home Manager to change Wi-Fi info

Good to know: For the best Wi-Fi® performance, keep the same Wi-Fi name and password for both radios so you have just one network.
  1. Sign in to Smart Home Manager.
  2. Select My Wi-Fi.
  3. Choose Edit next to the name or password you want to change.
  4. Select X to clear the existing info, then enter a new name or password.
  5. Select Save.
  6. Reconnect your devices with your updated network info.

Update Wi-Fi info with a device connected to your network

  1. Go to your gateway settings.
  2. In the Key Things to do Using Your Gateway section, select Wireless.
  3. Change the desired information:
    • Wi-Fi name: In the Network section, enter a new network name in the Network Name (SSID) field.
    • Wi-Fi password: In the Security section, select WPA-WPSK (TKIP) WPA2 from the authentication drop-down, then in the Key field enter a custom password.
      Network screen showing Network Name field
  4. Select Save.
  5. If required, enter the Device Access Code located on the side of your gateway in the Password field.
  6. Select Submit.
  7. Reconnect your devices using the updated Wi-Fi info.
Last updated: September 29, 2020

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