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Change Wi-Fi info for 2Wire 3801

Your Wi-Fi gateway comes with a default Wi-Fi network name and password. You can change either one.

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Modem / gateway



Wi-Fi Name & Password: 3801, 5031, 3600, 5168

This video walks through how to find and change your Wi-Fi name and password for your 3600HGV, 3801HGV, 5031NV or 5168NV Wi-Fi Gateway. The model number is listed on the front of your Gateway toward the bottom.



Use Smart Home Manager to change Wi-Fi info

Good to know: For the best Wi-Fi® performance, keep the same Wi-Fi name and password for both network frequencies so you have just one network.
  1. Sign in to Smart Home Manager.
  2. Select My Wi-Fi.
  3. Choose Edit next to the name or password.
  4. Select X to clear existing info, then enter a new name or password.
  5. Select Save.
  6. Reconnect your devices with the updated network info.

Update Wi-Fi info from a device connected to your network

From a device connected to your network:
  1. Go to your gateway settings.
  2. In Key Things to do Using Your Gateway, select Wireless.
  3. Select Continue.
  4. Change network info:
    • For Wi-Fi name: In the Network section, for the Network Name (SSID) field, enter a new network name.
    • For Wi-Fi password: Select WPA-WPSK (TKIP) WPA2 in the Security menu, then in Key enter a new password.
      Network screen showing Network Name field
  5. Select Save.
  6. If required, enter the Device Access Code located on the side of your gateway in the Password field.
  7. Select Submit.
  8. Reconnect your devices using the updated Wi-Fi info.

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