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[AT&T Internet](https://www.att.com/support/internet/) # Learn about your 2Wire 3800 Get details on using your 2Wire 3800 Wi-Fi gateway to connect to the internet and get help with common issues. * * * You’re viewing instructions for Internet equipment  2Wire 3800HGV-B KM1049954-slctrgrp\_2w3800hgvb * * * Status lightsStatus lightsWi-Fi infoWi-Fi infoAdvanced settingsAdvanced settings The color and state of your lights let you know the status of your 2Wire 3800 HGV-B. ### Power light - __Green (solid):__ Power is on. - __Red (flashing):__ Power-On Self-Test (POST) in progress. - __Red (solid):__ POST failed (not bootable) or gateway has malfunctioned. - __Off:__ Power is off or gateway isn’t getting power. ### Local Ethernet, USB – PC, Wireless light - __Green (solid):__ A device is connected by Ethernet to the gateway. - __Off:__ No Ethernet connectivity or gateway is off. ### Broadband light - __Green (solid):__ Broadband connection established via DSL or Ethernet. - __Green (flashing):__ Gateway is attempting to make a broadband connection. - __Green and red (flashing):__ Gateway failed to establish a broadband connection for more than three consecutive minutes. - __Red (flashing):__ No broadband signal (Ethernet or DSL) detected. - __Off:__ No physical signal detected. ### Service light - __Green (solid):__ Internet Protocol (IP) connected. - __Red (flashing):__ Gateway is attempting IEEE 802.1X authentication or attempting to obtain Dynamic Host Configuration Protocol (DHCP) information. - __Red (solid):__ Gateway has failed to receive an IP address assignment from the network. (After two minutes of solid red, the Service light will go off.) - __Off:__ Gateway isn’t on, is in bridge mode, or the broadband connection isn’t present. ### Find Wi-Fi info Get your Wi-Fi® name and password to connect devices to your network: - __Wi-Fi gateway:__ Look for a sticker with your Wi-Fi name and password. - __Smart Home Manager:__ Open [Smart Home Manager](http://www.att.com/shm "Link opens in new window") and look for __My Wi-Fi__. ### Change Wi-Fi name 1. Sign in to [Smart Home Manager](http://www.att.com/shm "Link opens in new window"). 2. Scroll to the __My Wi-Fi card__ and choose __Change__ next to the name or password. 3. Select __X__ to clear existing info, then enter a new name or password. 4. Select __Save__. Once you finish making changes, reconnect your devices with the updated network info. __FYI:__ You can also update your Wi-Fi from your [Wi-Fi gateway settings](http://192.168.1.254/ "Link opens in new window"). ### Manage Wi-Fi security Your Wi-Fi gateway comes with the security On and set to WEP (Wired Equivalent Privacy) by default. If you have changed the security to __OFF__, or just want to switch between WEP and WPA (Wi-Fi Protection Access) security, we can help with that. 1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in new window"). 2. Select __Home Networks__. 3. Choose __Wireless__ in __Key Things to do Using Your Gateway__. 4. Scroll to the __Security__ section and select __WPA-PSK__ and __WPA2-PSK__ from the __Authentication__ menu. 5. Select __Use custom Wireless Network Key__. 6. Enter a new __Wi-Fi password__ in the __Key__ field. - For 64-bit encryption, enter a 10-digit password made up of numbers and letters a-f or A-F. - For 128-bit encryption, enter a 26-digit hexadecimal number made up of numbers and letters a-f or A-F. 7. Select __Save__. ### Hide Wi-Fi name You can hide your Wi-Fi® network name or SSID from Available Network searches. This prevents outside users from being able to find and access your network without your knowledge. __Important:__ Before following these steps, be sure to store your Wi-Fi network name and password in a safe location. You’ll have to manually enter them after your network name is hidden. Then, choose your equipment type to get detailed instructions. 1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in new window"). 2. Select __Wireless__ from the Top Networking Features area. 3. Look for __Network area__ and select __Disabled__ from the __SSID Broadcast__ menu. 4. Select __Save__. ### MAC address filtering Set up your Wi-Fi gateway so that it only connects to devices by MAC address. This makes your connections more secure. When you turn on MAC address filtering, only devices that you select can connect to your network. __FYI:__ Make sure you have the MAC address for each device you want to access your Wi-Fi home network. Every device will have its own process to find its MAC address. Check your service documentation or manufacturer’s website for detailed instructions. 1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in new window"). 2. Select __Top Networking features__, then __Wireless__. 3. Check __Enable__ in the __MAC Filtering, Edit Blocked/Allowed Device List__. 4. Enter the __MAC address__ for each device you wish to allow network access and select __Add to List__. 5. Select __Save__. ### Set up port forwarding When you set up port forwarding, you set up rules to tell the gateway to route data sent or received on a port to a specific IP address on your home network. __Important:__ Use port forwarding with caution. It may allow others to access devices in your home without your knowledge. To open a port for user-defined applications: 1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in new window"). 2. Select __Settings__, then __Firewall__. 3. Choose __Applications, Pinholes and DMZ__. If you get a warning message, restart your Wi-Fi gateway. Then, continue with these steps. 4. Find __Select a Computer__ and choose the __device name__ or __IP address__ for the device you wish to open a port for. If the IP address or device name isn’t listed, enter it in the __Enter IP Address__ and select __Choose__. 5. Look for __Edit firewall settings for this computer__ and select the __Allow individual application(s)__ button. 6. Select the application from the list and __Add__ to move it to Hosted Applications. If your application isn't in the list: - Select __Add a new user-defined application__. - Enter a __name__ for the application or device in __Application Profile Name__. - Select the appropriate __Protocol__ button. - Enter the port(s) you wish to open for __From__ and __To__. It's recommended to create a separate user-defined application/device entry for each port as opposed to using a port range. In this case the port number should be the same in the __From__ and __To__ fields. - Leave __Protocol Timeout__ and __Map to Host Port__ blank unless you want to define manually. - Choose the __Application Type__ you're setting up for port forwarding. If your device or application isn't listed, leave it set at __“-“ default__. - Select __Add to List__. Repeat as needed. - Select __Back__ when all applications have been added. Your new applications will display in the Applications list. 7. Select __Done__ when your selections display in Hosted Applications. Last updated: October 2, 2025 * * * ## Browse topics Connections, browsing & security Installation & order status Troubleshooting & repair Wi-Fi gateways & equipment Learn about internet and Wi-Fi connections, tools, and security. Advanced information Apps & tools Home network & Wi-Fi gateway connections Security & safety Web browsing & internet speeds ### Did you get the help you needed? 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