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# Learn about your NVG589
Get details on using your NVG589 to connect to the internet and find help for common issues.
* * *
You’re viewing instructions for
Internet equipment
Motorola
NVG589
KM1050517-slctrgrp\_motonvg589
* * *
Status lightsStatus lightsWi-Fi infoWi-Fi infoAdvanced settingsAdvanced settings
### Power light
- __Green (solid):__ Power is on
- __Green (flashing):__ Power-On Self-Test (POST) is in progress.
- __Red (flashing):__ A POST failure (not bootable) or device malfunction occurred.
- __Orange/Amber:__ Firmware upgrade is in progress.
- __Off:__ The unit has no AC power.
### Battery light
- __Green (solid):__ Battery is in place but isn’t being used.
- __Green (flashing):__ The battery is charging.
- __Red (solid):__ The battery backup is faulty.
- __Red (flashing):__ The battery should be replaced.
- __Amber (solid):__ The battery power is low.
- __Amber (flashing):__ The gateway is using battery power.
- __Off:__ There isn’t a battery, or the battery isn’t charged.
### Ethernet light
- __Green (solid):__ A computer or device is connected to an Ethernet port.
- __Green (flickering):__ There’s activity from a device connected to an Ethernet port. The flicker is synchronized to data traffic.
### Wireless light
- __Green (solid):__ A computer or device is connected by Wi-Fi® to the gateway.
- __Green (flickering):__ There’s activity from a device connected through Wi-Fi. The flicker is synchronized to data traffic.
### HomePNA light
- __Green (solid):__ A set-top box or other device is connected to the coaxial port.
- __Green (flickering):__ There’s activity from devices connected to the coaxial port. The flicker is synchronized to data traffic.
### Broadband 1, 2 light
- __Green (solid):__ The gateway is connected to our network.
- __Green (flashing):__ The gateway is trying to connect to our network.
- __Green & red (flashing):__ The gateway has been trying to connect to our network for more than three minutes.
- __Red (flashing):__ The gateway can't connect to our network or isn’t detecting a DSL signal.
### Service
- __Green (solid):__ The gateway has obtained an IP address from our network. The connection is active.
- __Green (flashing):__ The gateway is trying to obtain an IP address.
- __Red (solid):__ Internet service authentication has failed.
### Phone 1, 2 light
- __Green (solid):__ A phone is connected and registered.
- __Green (flashing):__ A phone is off the hook on the associated line.
### USB light
- __Green (solid):__ A device is connected to the USB port.
- __Green (flickering):__ There’s activity from a device connected to the USB port. The flicker is synchronized to data traffic.
### Status lights during firmware upgrades
Firmware updates keep your Wi-Fi gateway running smoothly. During the software installation, you’ll lose internet and phone service. The lights will function as follows:
- As firmware is being loaded into flash, the lights will operate normally as described.
- The installation will take a few minutes. During this phase, the Power light will flash Orange/Amber during firmware upgrade (flash writing to memory) and all other lights will be off.
### Find Wi-Fi info
Get your Wi-Fi® name and password to connect devices to your network:
- __Wi-Fi gateway:__ Look for a sticker with your Wi-Fi name and password.
- __QR code:__ Use your mobile device to automatically connect devices to your hub.
- __Smart Home Manager:__ Open [Smart Home Manager](http://www.att.com/shm "Link opens in a new window") and look for __My Wi-Fi__.
### Change Wi-Fi name
1. Sign in to [Smart Home Manager](http://www.att.com/shm "Link opens in a new window").
2. Scroll to the __My Wi-Fi card__ and choose __Change__ next to the name or password.
3. Select __X__ to clear existing info, then enter a new name or password.
4. Select __Save__.
Once you finish making changes, reconnect your devices with the updated network info.
__FYI:__ You can also update your Wi-Fi from your [Wi-Fi gateway settings](http://192.168.1.254/ "Link opens in a new window").
### Manage Wi-Fi security
Your AT&T Wi-Fi gateway comes with the security __On__ and set to WPA (Wired Equivalent Privacy) by default. If you have changed the security to __OFF__, follow these steps to turn it back on.
1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in a new window").
2. Select __Home Network__, then __Wireless__.
3. Enter the __Modem Access Code__ in the __Password__ field. You can find the code on your gateway.
4. Scroll to the __Security__ section and select __WPA-PSK__ from the __Security__ dropdown.
5. Enter a new __Wi-Fi password (Wireless Key)__ in the __Key__ field.
- For 64-bit encryption, enter a 10-digit password made up of numbers and letters a-f or A-F.
- For 128-bit encryption, enter a 26-digit hexadecimal number made up of numbers and letters a-f or A-F.
6. Select __Save__.
### Hide Wi-Fi info
__Important:__ Before following these steps, be sure to store your Wi-Fi network name and password in a safe location. You’ll have to manually enter them after your network name is hidden. Then, choose your equipment type to get detailed instructions.
1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in a new window").
2. Enter the __Modem Access Code__ found on your Wi-Fi gateway.
3. Select __Home Network__.
4. In the __Wireless__ area, select On from the __Hide SSID__ drop-down.
5. Select __Save__.
### MAC address filtering
Set up your All-Fi Hub so that it only connects to devices by MAC address. This makes your connections more secure. When you turn on MAC address filtering, only devices that you select can connect to your network.
__FYI:__ Make sure you have the MAC address for each device you want to access your Wi-Fi home network. Every device will have its own process to find its MAC address. Check your service documentation or manufacturer’s website for detailed instructions.
1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in a new window").
2. Enter the __Modem Access Code__ found on the side of your gateway.
3. Select __Home Network__, then __Mac Filtering__.
4. Open the __MAC Filtering Type__ dropdown, then select __Enabled__.
5. In __Mac Filter Entry__, either:
- Select your devices’ __MAC addresses__
- Enter the __MAC address__ in the __Manual Entry__ field
6. Select __Add__ and then __Save__.
### Port forwarding
__Important:__ Use port forwarding with caution. It may allow others to access devices in your home without your knowledge.
To open a port for user-defined applications:
1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in new window").
2. Select the __Firewall__ tab.
3. Enter the __Device Access Code__ found on the side of your gateway.
4. Select __NAT/Gaming__. If you get a warning message, restart your Wi-Fi gateway. Then, continue with these steps.
5. Select __Continue__.
6. From __Service__, select the application for port forwarding. If your application isn't in the list, or you're setting up port forwarding for a device:
- Select __Custom Services__.
- Enter the name for the application or device In __Service Name__.
- Enter the port(s) you wish to open for __Global Port Range__.
It's recommended to create a separate service entry for each port as opposed to using a port range. In this case, the port number should be the same in the Global Port Range fields.
- Enter the port number used for the first __Global Port Range__ section in __Base Host Port__.
- Select the appropriate __Protocol__ from the drop-down for the application or device you're adding.
- Select __Add__. Repeat as needed for additional applications and devices.
- When all applications or devices have been added, select __Return to NAT/Gaming__. Your new applications or devices will display in the Applications list.
7. From __Needed by Device__, select the __device name__ or __IP address__ of the device to open the port.
8. Select __Add__.
9. When your selections display in __Hosted Applications__, select __Save__.
* * *
## Wi-Fi Gateway Walkthrough
Learn how to diagnose installation and connection issues with your Wi-Fi gateway.
Wi-Fi Gateway Walkthrough
4:07
Last updated: April 9, 2025
* * *
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