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[DSL](https://www.att.com/support/internet/) # Modem status lights - Motorola 2210 (black) Learn what your modem status lights mean and how to use them to troubleshoot problems with your modem or gateway. * * * You’re viewing instructions for Internet equipment  Motorola 2210 (Black) KM1050452-slctrgrp\_moto2010blk * * * ## Learn about your modem status lights The following chart explains what each status light means. | __Status Light__ | __State__ | __Description__ | |------------------|--------------------------------------------------------|---------------------------------------------------------| | Power | Off | Power is off or modem is not getting power. | | | Solid Green | Power is on. | | | Flashing Red | Power on/self-test in progress. | | | Solid Red | Power on/self-test failed or modem has malfunctioned. | | Ethernet | Off | No Ethernet connectivity or modem is off. | | | Solid Green | A device is connected by Ethernet to the modem. | | | Flashing Green | Traffic between connected device and modem. | | | Flashing Green Simultaneously with DSL Status Light | Hardware failure detected. Contact Technical Support. | | DSL | Off | DSL signal not detected or modem is off. | | | Solid Green | Modem is connected to DSL. | | | Flashing Green | Modem is attempting to sync with DSL. | | | Flashing Red | No DSL signal detected. | | | Flashing Red/Green | Modem failed to sync three times. | | | Flashing Red Simultaneously with Ethernet Status Light | Hardware failure detected. Contact Technical Support. | | | Solid Red | Hardware failure detected. Contact Technical Support. | | Internet | Off | Modem is not connected to the Internet or modem is off. | | | Solid Green | Modem is connected to the Internet. | | | Flashing Green | Modem is attempting to connect to the Internet. | | | Solid Red | Modem cannot connect to the Internet. | | Activity | Off | No inbound Internet traffic or modem is off. | | | Flashing Green | Inbound Internet traffic. | __Check your Ethernet connection__ If your Ethernet light doesn't light up, try the following: 1. Verify you're using the provided yellow Ethernet cable and check the connections to the computer's Network Interface Card (NIC)/Ethernet port and the Ethernet port on the back of the Motorola modem. 2. If another Ethernet (RJ-45) cable is available, swap out cables to make sure yours isn't defective. Make sure the cable isn't a crossover type cable. If the cable is defective, contact Technical Support for a new RJ-45 patch cable. 3. Go to Device Manager to make sure the NIC is enabled. If already enabled, disable the NIC and re-enable. __Note__: If you are using an Ethernet (RJ-45) cable not provided by AT&T, make sure it is a straight-through cable and not a crossover cable. A crossover cable will give a green Ethernet light, but prevents surf. Last updated: January 21, 2025 * * * ## Browse topics Connections, browsing & security Installation & order status Troubleshooting & repair Learn about DSL internet and Wi-Fi connections, tools, and security. 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