Gateway status lights – Pace 5031
Every light on your Wi-Fi gateway has a meaning. Learn what each light means and how to use them to troubleshoot network problems.
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Modem / gateway
Pace
5031NV
KM1115687-slctrgrp_pac5031nv
Learn the meaning of your Wi-Fi gateway lights
The following chart explains each status light and what it means.
| Status Light | State | Description |
| Power | Solid Green | The power is on. |
| Flashing Green | The gateway is starting. | |
| Orange | Software update is in progress. Do not disconnect power until the update is complete. | |
| Red | The gateway or power supply may be malfunctioning. | |
| Ethernet | Solid Green | A computer or other device is connected to an Ethernet port. |
| Flickering Green | There is activity from devices connected to an Ethernet port. The flickering of the light is synchronized to data traffic. | |
| Wireless | Solid Green | A computer or other device is connected to the gateway using a wireless connection. |
| Flickering Green | There is activity from devices connected using a wireless connection. The flickering of the light is synchronized to data traffic. | |
| Phone 1 & 2 | Solid Green | A phone is connected and registered. |
| Flashing Green | The associated phone line is active. | |
| Broadband | Solid Green | The gateway is connected to the provider network. |
| Flashing Green | The gateway is trying to connect to the service provider network. The light might flash for a few moments while the gateway connects. | |
| Flashing Green and Red | The gateway has been trying to connect to the service provider network for more than three minutes. | |
| Flashing Red | The gateway cannot connect to service provider network or no DSL signal is detected. | |
| Service | Solid Green | The gateway has obtained an IP address from the service provider network. The broadband connection is up and active. |
| Fast Flashing Green | The gateway is attempting to obtain an IP address. | |
| Slow Flashing Green | The service provider network is not responding, the gateway has been configured incorrectly, or there was an authentication failure. | |
| Red | Internet service authentication has failed. |
Last updated: December 7, 2022