Gateway status lights – Pace 5268
Every light on your Wi-Fi gateway has a purpose. Learn what each light means and how to use them to troubleshoot network problems.
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Modem / gateway
Pace
5268AC
KM1115851-slctrgrp_pace5268ac
What do my Wi-Fi gateway power status lights mean?
The power status lights on your Wi-Fi® gateway indicate:
Reboot your modem or Wi-fi Fi gateway
- Green: The gateway is powered on.
- Flashing green: The gateway is starting.
- Amber: There’s a software update in progress. Don’t unplug the gateway or remove the battery until the update completes.
- Red: The gateway or power supply may be malfunctioning. Try rebooting your gateway to fix it.
Reboot your modem or Wi-fi Fi gateway
Learn the meaning of your Wi-Fi gateway lights
The following chart explains each status light and what it means.
| Status light | State | Description |
| Power | Green | The power is on. |
| Flashing green | The gateway is starting. | |
| Amber | There’s a software update in progress. Don’t unplug the power or remove the battery until the update is complete. | |
| Red | The gateway or power supply may be malfunctioning. | |
| Battery | Green | The battery is installed, but the gateway isn’t currently using battery power. |
| Flashing green | The battery is charging. | |
| Red | The battery backup is faulty. | |
| Flashing red | The battery should be replaced. | |
| Amber | The gateway is using battery power. | |
| Flashing amber | The battery power is low. | |
| Off | No battery is installed, or the battery isn’t charged. | |
| Ethernet | Green | A computer or other device is connected to an Ethernet port. |
| Flickering green | There is activity from devices connected to an Ethernet port. The flickering of the light is synchronized to data traffic. | |
| Wi-Fi | Green | A computer or other device is wirelessly connected to the gateway. |
| Flickering green | There is activity from devices connected using a wireless connection. The flickering of the light represents data traffic. | |
| Home PNA | Green | A set-top box or other device is connected to the coaxial port. |
| Flickering green | There is activity from devices connected to the coaxial port. The flickering of the light is synchronized to data traffic. | |
| Phone 1 & 2 | Green | A phone is connected and registered. |
| Flashing green | The associated phone line is active. | |
| Broadband 1 & 2 | Green | The gateway is connected to our network. |
| Flashing green | The gateway is trying to connect to our network. | |
| Flashing green and red | The gateway has been trying to connect to our network for more than three minutes. | |
| Flashing red | The gateway can't connect to our network, or isn’t detecting a DSL signal. | |
| Service | Green | The gateway has obtained an IP address from our network. The connection is active. |
| Fast flashing green | The gateway is trying to obtain an IP address. | |
| Slow fashing green | Our network isn’t responding, the gateway is incorrectly configured, or there’s an authentication failure. | |
| Red | Internet service authentication has failed. |
Last updated: December 7, 2022