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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Internet](https://www.att.com/support/internet/) # Learn about your Pace 5268 Get details on using your Pace 5268 to connect to the internet and find help for common issues. * * * You’re viewing instructions for Internet equipment  Pace 5268AC KM1115851-slctrgrp\_pace5268ac * * * Status lightsStatus lightsWi-Fi infoWi-Fi infoAdvanced settingsAdvanced settings The color and state of your lights lets you know the status of your Pace 5268. ### Power light - __Green (solid):__ Power is on - __Green (flashing):__ There’s a software update in progress. Don’t unplug the power or remove the battery until the update is complete. - __Red (solid):__ The gateway or power supply may be malfunctioning. ### Battery light - __Green (solid):__ The battery is installed, but the gateway currently isn’t using battery power. - __Green (flashing):__ The battery is charging. - __Red (solid):__ The battery backup is faulty. - __Red (flashing):__ The battery should be replaced. - __Amber (solid):__ The gateway is using battery power. - __Amber (flashing):__ The battery power is low. - __Off:__ There isn’t a backup battery, or the battery isn’t charged. ### Ethernet light - __Green (solid):__ A computer or device is connected to an Ethernet port. - __Green (flickering):__ There’s activity from a device connected to an Ethernet port. The flicker is synchronized to data traffic. ### Wi-Fi light - __Green (solid):__ A computer or device is connected by Wi-Fi® to the gateway. - __Green (flickering):__ There’s activity from a device connected through Wi-Fi. The flicker is synchronized to data traffic. ### HomePNA light - __Green (solid):__ A set-top box or other device is connected to the coaxial port. - __Green (flickering):__ There’s activity from devices connected to the coaxial port. The flicker is synchronized to data traffic. ### Phone 1 & 2 light - __Green (solid):__ A phone is connected and registered. - __Green (flashing):__ The associated phone line is active. ### Broadband 1 & 2 light - __Green (solid):__ The gateway is connected to our network. - __Green (flashing):__ The gateway is trying to connect to our network. - __Green & red (flashing):__ The gateway has been trying to connect to our network for more than three minutes. - __Red (flashing):__ The gateway can't connect to our network or isn’t detecting a DSL signal. ### Service - __Green (solid):__ The gateway has obtained an IP address from our network. The connection is active. - __Green (fast flashing):__ The gateway is trying to obtain an IP address. - __Green (slow flashing):__ Our network isn’t responding, the gateway is incorrectly configured, or there’s an authentication failure. - __Red (solid):__ Internet service authentication has failed. ### Find Wi-Fi info Get your Wi-Fi® name and password to connect devices to your network: - __Wi-Fi gateway:__ Look for a sticker with your Wi-Fi name and password. - __QR code:__ Use your mobile device to automatically connect devices to your hub. - __Smart Home Manager:__ Open [Smart Home Manager](http://www.att.com/shm "Link opens in new window") and look for __My Wi-Fi__. ### Change Wi-Fi name 1. Sign in to [Smart Home Manager](http://www.att.com/shm "Link opens in new window"). 2. Scroll to the __My Wi-Fi card__ and choose __Change__ next to the name or password. 3. Select __X__ to clear existing info, then enter a new name or password. 4. Select __Save__. Once you finish making changes, reconnect your devices with the updated network info. __FYI:__ You can also update your Wi-Fi from your [Wi-Fi gateway settings](http://www.att.com/shm "Link opens in new window"). ### Manage Wi-Fi security Your AT&T Wi-Fi gateway comes with the security __On__ and set to WPA (Wired Equivalent Privacy) by default. If you have changed the security to __OFF__, follow these steps to turn it back on. 1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in new window"). 2. Find __Key Things to do Using Your Gateway__ and set __Wi-Fi Interface__ and __Wi-Fi Security__ to __Enabled__. 3. Select __WPA-PSK__ and __WPA2-PSK__ in the __Authentication__ dropdown. 4. Select __Use custom Wireless Network Key__. 5. Enter a new __Wi-Fi password__ in the __Key__ field. You can define a 64-bit or 128-bit encryption key. - For 64-bit encryption, enter a 10-digit password made up of numbers and letters a-f or A-F. - For 128-bit encryption, enter a 26-digit hexadecimal number made up of numbers and letters a-f or A-F. 6. Select __Save__. ### Hide Wi-Fi info __Important:__ Before following these steps, be sure to store your Wi-Fi network name and password in a safe location. You’ll have to manually enter them after your network name is hidden. Then, choose your equipment type to get detailed instructions. 1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in new window"). 2. Select __Wi-Fi__ under __Key Things to Do Using Your Gateway__. 3. Enter the __Device Access Code__ found on your Wi-Fi gateway. 4. Choose __Advanced Options__ in the __Wi-Fi Radio Configuration__ section. 5. Locate the __User Network__ area for either the __2.4Hz__ or __5.0Hz radio__. 6. Under __SSID Broadcast__, select __Disabled__ from the drop-down. 7. Select __Save__. ### Set up port forwarding __Important:__ Use port forwarding with caution. It may allow others to access devices in your home without your knowledge. 1. Go to your [gateway settings](http://192.168.1.254/ "Link opens in new window"). 2. Select __Settings__, then __Firewall__, and then __Applications__, __Pinholes and__ __DMZ__. If you get a warning message, restart your Wi-Fi gateway. Then, continue with these steps. 3. Select the __device__ you want to open to the firewall. If the device you want to open to the Firewall isn't listed: - Select inside the text entry box. - Select the __X__ in the text entry box. - Enter the __IP Address__ of the device you want to open up to the Firewall. If the device you want to open up to the Firewall is connected to the gateway but isn't listed: - Confirm the device is properly connected to the gateway. - Check the cables and wires connected to the gateway and device. 4. In __Edit firewall settings for this computer__: - If you want to activate port forwarding, select the __Allow individual application(s)__ option. - If you want to deactivate port forwarding, select __Maximum protection – Disallow unsolicited inbound traffic__. 5. Select the __Application__ from the Application List. 6. Select __Add__, then enter the __Device Access Code__ located on your gateway. 7. Select __Submit__. 8. Repeat this process until all the ports you want to access have been configured and display in Hosted Applications. ### Add a new user-defined application for port forwarding Sometimes, an application you want to access isn’t listed. Here’s how to add one. __Good to know:__ To open the port, start with step seven. 01. Go to your [gateway settings](http://192.168.1.254/ "Link opens in new window"). 02. Select __Settings__, then __Firewall__, and then __Applications__, __Pinholes and DMZ__. If you get a warning message, restart your Wi-Fi gateway. Then, continue with these steps. 03. Under the listed applications, select __Add a new user-defined application__. 04. In __Application Profile Name__, enter the __name__ of the application. 05. Select the __Protocol__, then enter the __Port__ or __Range__ you wish to open in the __Port (or Range) From/To__ entry fields. 06. Use the default protocol timeout settings in the __Protocol Timeout__ entry field unless directed to do otherwise by the manufacturer. 07. Enter the default __Map to Host Port__. By default, the port will map to the same port you specify in the Port (or Range) From/To entry field. Leave this field blank unless directed to do so from the manufacturer or application. 08. In __Application Type__, select the option that matches your application. 09. Select __Add to list__, and when prompted, enter the __Device Access Code__ found on your gateway and select __Submit__. 10. Repeat this process until all ports you want access to have been added. * * * ## Wi-Fi Gateway Walkthrough Learn how to diagnose installation and connection issues with your Wi-Fi gateway.  Wi-Fi Gateway Walkthrough 4:07 Last updated: April 9, 2025 * * * ## Browse topics Connections, browsing & security Installation & order status Troubleshooting & repair Wi-Fi gateways & equipment Learn about internet and Wi-Fi connections, tools, and security. Advanced information Apps & tools Home network & Wi-Fi gateway connections Security & safety Web browsing & internet speeds ### Did you get the help you needed? 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