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Important information about your AT&T Internet order

Prepare for the installation of your AT&T Internet with this need to know information.


ArticleDETAILED INFO

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Read below for what to expect with your new AT&T Internet service:

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AT&T Internet
  • Important information and details on AT&T's broadband service is at att.com/broadbandinfo.
  • Wait to contact your current provider until after we install your AT&T Wireless Internet service.
  • You will experience some Internet downtime during your installation.
  • If AT&T is installing, you will receive a reminder 1–2 days before your installation date. A technician will call the day of your scheduled install.
    • If there is no answer on the day of install, the technician reschedules.
    • The average time for installation is four hours, but can vary based on your order or complex wiring needs in your home.
    • If you do not own your premises, obtain any necessary permission to allow AT&T to use the wiring inside your unit and to make alterations to the property if needed for installation prior to your installation date.
    • Make sure all connections for your TV/computers are visible, because your installer does not move furniture.
  • If installing yourself, you will receive your equipment 1-2 days prior to your Due Date. Simply follow the instructions included in the guide of your self-installation kit.
    • Residential inside wiring does not always support customer self-installation. 
    • A telephone jack is required near your modem or wireless gateway to ensure your Internet services work properly.
  • If you cannot complete the self-install, or would like additional jacks installed, we can arrange a professional technician to complete the installation and you will be charged a fee.
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Additional resources

Find more information about your new services:
  • Welcome Center – Check your order status, change your activation date, and learn more about your new service.
  • User Guides– Self-help guides to help you get the most out of your AT&T services.
  • Install Internet – Learn how to install your Internet, register, and activate your account, and access your Wi-Fi network.
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