For band steering to work, make sure the two radios on your gateway or hub have the same Wi-Fi network name and password. This is the default setting on your Wi-Fi gateway.
If you changed the network names or passwords, change them back so both radios have matching Wi-Fi info. Here’s how:
- Sign in to Smart Home Manager or open the Smart Home Manager app.
- Select Tools.
- Choose Network Notifications. If you have different network names for each radio, you’ll get a Different Network Names notification. To combine your network names, select Choose One and pick the network name you want to keep.
Don't have the Smart Home Manager app? You can get all your network connections info right at your fingertips. Or, download the app from the Apple App store
or Google Play store