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* * *
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# Learn about your BGW210
Get details on using your BGW210 to connect to the internet and get help with common issues.
* * *
You’re viewing instructions for
Internet equipment
BGW210
BGW210
KM1212981-slctrgrp\_arrisnvg3150
* * *
Status lightsStatus lightsWi-Fi infoWi-Fi infoAdvanced settingsAdvanced settings
The color and state of your lights lets you know the status of your BGW210.
### Power light
- __Green (solid):__ The BGW210 is on
- __Green (flashing):__ Device is powering up or a power-on self-test (POST) is in progress.
- __Red (flashing):__ A POST failure (not bootable) or device malfunction occurred.
### Broadband light
- __Green (solid):__ There is a good broadband signal.
- __Green (flashing):__ Device is powering up or attempting a broadband connection.
- __Yellow (flashing):__ LTE device is in place, but not operating properly when a primary connection is working.
- __Red (flashing):__ A broadband signal is detected, but the connection couldn't be established.
- __Red (solid):__ No signal on a line.
### Phone light
- __Green (solid):__ A VoIP line has been configured and registered.
- __Green (flashing):__ There's an incoming call, or a telephone is off the hook.
- __Red (solid):__ One or more lines not registered.
- __Off:__ VoIP isn't used, or the BGW210 is powered OFF.
### WPS light
- __Green (solid):__ Wi-Fi Protected Setup has been completed successfully. LED should stay lit for 5 minutes or until button is pushed again.
- __Green (flashing):__ Continues for 2 minute, indicating WPS is broadcasting.
- __Red (flashing):__ Continues for 2 minutes, indication a Session overlap was detected. This is a possible security risk.
- __Red (solid):__ Error unrelated to security, such as failure to find a partner or WPS is disabled. Light should stay red for 5 minutes or until the button is pressed again.
- __Off:__ Gateway is ready for WPS authentication.
### Find Wi-Fi info
Get your Wi-Fi® name and password to connect devices to your network:
- __All-Fi Hub (Wi-Fi gateway):__ Look for a sticker with your Wi-Fi name and password.
- __QR code:__ Use your mobile device to automatically connect devices to your hub.
- __Smart Home Manager:__ Open [Smart Home Manager](http://www.att.com/shm) and look for __My Wi-Fi__.
### Change Wi-Fi name
1. Sign in to [Smart Home Manager](http://www.att.com/shm).
2. Scroll to the __My Wi-Fi card__ and choose __Change__ next to the name or password.
3. Select __X__ to clear existing info, then enter a new name or password.
4. Select __Save__.
Once you finish making changes, reconnect your devices with the updated network info.
__FYI:__ You can also update your Wi-Fi from your [All-Fi Hub settings](http://192.168.1.254/).
### Manage Wi-Fi security
Your hub comes with the security __On__ and set to WPA-2 (Wi-Fi Protected Access II). If you or someone else turned the security __Off__, learn how to turn it back on.
1. Go to your [All-Fi Hub settings](http://192.168.1.254/).
2. Select __Home Network,__ then __Wi-Fi__.
3. Enter the __Device Access Code__ on your hub.
4. Select __Advanced Options__.
5. Do the following for all Wi-Fi configuration sections:
- To use the default password, select __WPA – Default Password from theSecurity__
- __To use a custom password or a password you changed, choose WPA from theSecurity__
- In the __WPA Version__ section, select __WPA-2__ for maximum compatibility.
- Enter a new 10-character password. Use a longer or more complex password for better security.
6. Select __Save__.
7. Update your Wi-Fi devices with your new password info.
__FYI:__ Each of your radio bands may have different network names and passwords. For the best Wi-Fi experience, we recommend you use the same Wi-Fi network name and password for all radios.
### Hide Wi-Fi info
__Important:__ Before following these steps, be sure to store your Wi-Fi network name and password in a safe location. You'll have to manually enter them after your network name is hidden. Then, choose your equipment type to get detailed instructions.
1. Go to your [All-Fi Hub settings](http://192.168.1.254/).
2. Select __Home Network,__ then __Wi-Fi__.
3. Enter the __Device Access Code__ on your hub.
4. Go to the Wi-Fi section and choose Advanced Options.
5. Under 4Hz Radio or 5.0Hz Radio scroll to Home SSID.
6. Look for Hide Network Name and select On.
7. Select Save.
### MAC address filtering
Set up your All-Fi Hub so that it only connects to devices by MAC address. This makes your connections more secure. When you turn on MAC address filtering, only devices that you select can connect to your network.
__FYI__: Make sure you have the MAC address for each device you want to access your Wi-Fi home network. Every device will have its own process to find its MAC address. Check your service documentation or manufacturer's website for detailed instructions.
1. Go to your [All-Fi Hub settings](http://192.168.1.254/).
2. Select __Home Network,__ then __Mac Filtering__.
3. Enter the __Device Access Code__ found on the side of your gateway.
4. Look for the __MAC Filtering Type__ dropdown and select __Enabled__ for the radio you want to enable MAC Filtering for.
5. In __Mac Filter Entry__, either:
- Select your devices' __MAC addresses__
- Enter the __MAC address__ in the __Manual Entry__ field
6. Select __Add__, then __Save__.
### Port forwarding
__Important:__ Use port forwarding with caution. It may allow others to access devices in your home without your knowledge.
1. Go to your [All-Fi Hub settings](http://192.168.1.254/).
2. Select __Firewall__.
3. Enter the __Device Access Code__ found on the side of your gateway.
4. Select __NAT/Gaming__.
5. If you get a warning message, restart your Wi-Fi gateway. Then, continue with these steps.
6. Select the application for port forwarding from the __Service__ drop-down. If you don't see your application, or you're setting up port forwarding for a device:
- Select __Custom Services__.
- Enter the name for the application or device in __Service Name__.
- Enter the port(s) you wish to open for __Global Port Range__. It's recommended to create a separate service entry for each port as opposed to using a port range. In this case the port number should be the same in the Global Port Range fields.
- In __Base Host Port__, enter the port number used for the first __Global Port Range__ section.
- Select the appropriate __Protocol__ from the drop-down for the application or device you are adding.
- Select __Add__. Repeat as needed for additional applications and devices.
- When all applications or devices have been added, select __Return to NAT/Gaming__. Your new applications or devices will display in the Applications list.
7. Select the __device name__ or __IP address__ of the device from the __Needed by Device__ drop-down, to open the port.
8. Select __Add__.
9. When your selections display in __Hosted Applications__, select __Save__.
Last updated: April 9, 2025
* * *
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