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Important change to your internet service

We’re making some important updates to your Internet service, including a price increase. Here’s what’s changing.


ArticleDETAILED INFO

What’s changing?

Heads up! We’re updating our prices for Internet service1 as we continue to improve your internet experience. The monthly rate for customers with Everyday Simplified Pricing Plan (EDSP) whose 12-month promotional pricing has expired will increase $5 per month.

The change will be automatic—it won’t interrupt your Internet service. You’ll see your new monthly rate in your January 2020 bill.
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Need some help?

For more info, check out the frequently asked questions (FAQ) section. Need a little help? No problem. Feel free to chat online with us—we’re here to help.
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Frequently asked questions

  • What’s new besides the price increase?
    • AT&T Smart Home Manager app2. It helps you easily manage and monitor your home Wi-Fi® network from your smartphone or computer. It’s a free app. Here’s what you can do with it:
      • View and customize your Wi-Fi network name and password.
      • Add guests to your home Wi-Fi network with a simple text or email.
      • See how well your home Wi-Fi network is performing.

        Note: AT&T Smart Home Manager works with select residential gateways.
    • An improved network: We’re bringing faster speeds to areas all around the country.
    • Better diagnostics: We’re here to help you get back online quickly with better diagnostic tools to assess and correct issues remotely.
  • What else is part of my internet plan?
    • In-home Wi-Fi: Use your AT&T Wi-Fi gateway to save on mobile data! Just make sure to connect all your Wi-Fi enabled mobile devices to your home Wi-Fi network. AT&T Smart Home Manger makes that easy to do.
    • On-the-go Wi-Fi: Stream videos or surf the web wherever you are, thanks to the national AT&T Wi-Fi Hot Spot network.
    • AT&T Internet Security Suite powered by McAfee3: Get peace of mind knowing that your internet is securely protected from online threats.
    • A connection you can count on: High-speed internet with over 99% reliability means you get a connection you can count on. Claim based on AT&T Internet service.
  • When will my internet price go up?
    • A price increase will begin in your January 2020 billing period.
  • Did I get a reminder about all this?
    • Yes, we sent a message to everyone affected by the change in their December 2019 bill.


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